Application Production Support Analyst
Location: Montréal, QC
Work Arrangement: Hybrid- on site 3 days a week
Contract Length: [Insert contract term]
Pay Rate: $72 CAD/hour
Employment Type: Fixed-Term Contract (12 Months)
About the Opportunity
Our client is looking for an experienced Application Production Support Analyst to support critical applications within a large financial-services environment.
In this role, you will provide Level 1 and Level 2 production support, monitor application health, troubleshoot incidents, manage production changes and requests, and partner with development teams on more complex Level 3 escalations. This is a hands-on position for someone who is comfortable working with databases, Unix/Linux environments, scripting, scheduling, and monitoring tools.
The position follows a standard Monday-to-Friday schedule, but after-hours and weekend availability will be required as needed for production support and change activities.
What You’ll Do
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Actively monitor production applications and respond to issues.
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Troubleshoot incidents and perform remediation when required.
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Provide Level 1 and Level 2 application support and escalate complex issues to Level 3/development teams.
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Coordinate with internal and external IT teams to resolve production incidents.
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Track support activities and help identify and reduce recurring issues.
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Manage changes to the production environment and support release activities.
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Ensure production changes follow established departmental policies and controls.
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Participate in application and project planning to ensure production-readiness for upcoming releases.
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Perform control analysis, reporting, and corrective actions.
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Provide regular status reporting and escalate priorities or risks when necessary.
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Support special projects and project-management activities as required.
What We’re Looking For
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5+ years of experience in application or production support.
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Strong database skills with Oracle and/or Microsoft SQL Server.
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Hands-on Unix/Linux experience and knowledge of common day-to-day commands.
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Scripting experience with Shell, PowerShell, or similar technologies.
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Experience with scheduling tools such as AutoSys.
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Experience with monitoring tools such as Geneos or Sysload.
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Understanding of file-transfer protocols.
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Strong written and verbal communication skills.
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Strong organization, troubleshooting, and problem-solving abilities.
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Ability to work independently, take initiative, and adapt to changing production priorities.
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Professional working proficiency in English, with French and English proficiency required for certain assignments based on business needs.
Nice to Have
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Previous experience in banking or financial services.
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Knowledge of core banking applications and/or data warehousing.
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DevOps knowledge or experience.
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Experience with SharePoint.
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Knowledge of global financial products.
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Project-management experience.
Schedule & Work Environment
This role normally operates Monday through Friday in an office-based professional environment. Candidates must also be comfortable providing after-hours and/or weekend support when needed, particularly for production incidents and planned changes.
#LI-AP1 #INDPRO