Infrastructure Support Analyst
Location: Dearborn, MI 48120
Schedule: Hybrid – 4 days onsite
Pay Rate: Up to $40.45/hour, depending on experience and chosen benefits
Position Overview
The Infrastructure Support Analyst will support enterprise Storage as a Service (StaaS) and Data Protection as a Service (DPaaS) offerings. This role partners closely with infrastructure, server, and vendor teams to support planning, asset management, financial tracking, and day-to-day operational activities across a global storage environment.
Key Responsibilities
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Support planning, tracking, and execution of work using Jira, including Epics, User Stories, and Tasks
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Assist with asset management activities, including leasing, service contracts, and lifecycle tracking
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Contribute to current and future planning initiatives supporting the global expansion and evolution of storage services
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Support installation of new storage hardware and removal of end-of-life equipment
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Assist with planning and installing fiber connections to new storage devices and completing connectivity requests originating from server teams
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Perform ongoing troubleshooting within a server-connected storage environment
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Support financial tracking, capacity planning, and reporting activities
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Coordinate with internal teams and vendors for storage installations, decommissions, and hardware refreshes
Required Skills & Qualifications
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Associate-level IT experience (2+ years)
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Experience using Jira for planning, tracking, and task management
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Strong proficiency in Microsoft Office, with an emphasis on Excel
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Ability to analyze complex data and present findings to leadership
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Excellent written and verbal communication skills
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Strong interpersonal skills and a high level of integrity
Preferred / Nice-to-Have Skills
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Knowledge of procurement, purchasing, or project management processes
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Familiarity with data center layouts, access procedures, and operational standards
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Understanding of storage fiber infrastructure, including fiber optic connections and Cisco MDS switches
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Experience coordinating installation and decommissioning of storage devices
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Familiarity with vendor power and connectivity requirements
Education
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Bachelor’s degree required
Additional Requirements
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Ability to lift up to 50 lbs. if needed
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