Intake Specialist
Contract Duration: 6-Month Contract (Potential Extension) – W2
Work Arrangement: 100% Remote
Schedule: Variable shifts between 7:30 AM – 6:00 PM CST.
Position Overview
One of our reputable clients is seeking an Intake Specialist to join their claims support team. This role is primarily responsible for handling inbound calls related to new supplemental insurance claims, providing exceptional customer service, answering benefit-related questions, and supporting claims intake activities through email and internal systems.
The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment where priorities can change throughout the day.
Key Responsibilities
- Serve as the primary point of contact for incoming calls related to new claim intake.
- Gather and document claim information accurately and efficiently.
- Respond to basic benefit and claim-related inquiries from customers.
- Manage claim intake requests received through email and electronic correspondence.
- Complete assigned tasks and maintain accurate records within the claims management system.
- Collaborate with team members to coordinate workloads, share updates, and prioritize daily activities.
- Independently resolve routine issues and identify solutions when processes are unclear or evolving.
- Recommend process improvements that enhance efficiency and customer experience.
- Adapt to changing priorities and workload demands throughout the workday.
- Maintain confidentiality while handling sensitive customer information.
- Assist with additional phone and administrative projects as needed.
Required Qualifications
- High School Diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to provide professional, customer-focused service in a phone-based environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while managing multiple priorities.
Preferred Qualifications
- Previous call center experience.
- Prior office administration, customer service, claims support, or insurance industry experience.
Desired Skills
- Proficiency in Microsoft Office applications.
- Excellent telephone communication skills.
- Strong multitasking and time management abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Problem-solving mindset with a focus on delivering quality service.
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