IT Support Specialist
Location: Cambridge, MA (100% On-Site)
Client: Harvard University
Pay Rate: $40hr
Harvard University is seeking experienced IT Support Specialists to provide technical support in a fast-paced academic environment. This position is fully on-site in Cambridge, MA and offers an opportunity to support faculty, staff, and students while working with a wide range of technologies and systems.
Responsibilities
- Provide desktop and technical support for Mac and Windows environments
- Troubleshoot hardware, software, email, and application issues
- Respond to and resolve end-user technical support requests
- Assist with workstation setup, configuration, and maintenance
- Support operating systems, desktop applications, and related technologies
- Deliver excellent customer service while communicating technical solutions clearly
- Collaborate with team members to resolve complex technical issues
- Document support activities and resolutions
Required Qualifications
- College Degree
- Data processing training, computer operations training, or relevant technical experience
- 3–5 years of experience providing customer service in a technology-focused environment
- Experience troubleshooting both Mac and Windows systems
- Experience supporting email and desktop applications
- Knowledge of hardware, software, operating systems, and computer applications
- Basic understanding of network protocols
- Strong troubleshooting and problem-solving abilities
- College degree strongly preferred
- Previous experience supporting Harvard University or another higher education institution
- Excellent written and verbal communication skills
- Demonstrated ability to work effectively in a team environment
- Strong service-oriented mindset and customer-focused approach
Contract Length: To be determined by the client; no end date has been provided.
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