Title: IT Support Specialist
Location: Cleveland, OH (Twinsburg area)
Details: Contract to hire after 90 days, Work Schedule: Monday–Friday, three days 8am–5pm, two 10am–7pm
Pay Rate: $30.00/hr.
Seeking local candidates within commuting distance of Cleveland, OH
DESCRIPTION:
This role is for an Onsite IT Support Associate responsible for managing the technical support needs of the Cleveland site. The associate will oversee new hire onboarding, maintain onsite printers, and address all technical issues on the premises. As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department.
Support is provided through an internal ticketing system, with ticket volumes ranging from 10 to over 60 per day. The contractor will manage tickets and cases via chat and provide in-person assistance.
JOB SUMMARY:
Provide basic technical support to clients and vendors. Troubleshoot application issues and perform basic diagnostics of desktop/laptop software problems. Install and configure software, print drivers, utilities, and more on workstations and computer networks. Monitor installed systems, identify problems, and take corrective action.
RESPONSIBILITIES:
- Manage technical support needs onsite
- Oversee new hire onboarding and issue laptops
- Replace hardware and perform software updates
- Maintain onsite printers and troubleshoot issues
- Provide support via internal ticketing system and in-person
- Handle 10–80 support interactions per day
- Participate in a 3–4-week training program
YEARS OF EXPERIENCE AND EDUCATION:
- 2 years of related work experience or equivalent combination of education and experience
- 2 years of customer service experience
- IT certifications or degrees preferred but not required
SKILLS REQUIRED:
- 2+ years of IT experience including hardware management and networking concepts
- 2+ years of customer service experience with strong communication skills
- Experience with Windows operating systems
- Basic troubleshooting experience with printers
- VPN experience preferred
- Friendly and approachable demeanor
- Ability to represent IT and the company professionally
- Capable of handling stressful situations and environments