Job Title: IT Support Specialist
Location: Bellwood, Illinois (local candidates only)
Job Type: IT Support
Expected hours per week: 40 hours per week
Schedule: Onsite
Pay Range: $35-37 an hour
Job Description:
About the Role
We are looking for a IT Support Specialist to provide high?touch IT support across desktop environments, conference room technologies, and local infrastructure services. This role is highly customer?facing and plays a key part in ensuring reliable, high?quality IT service delivery for both office and manufacturing environments.
You’ll support end users, collaborate closely with infrastructure teams, and help execute projects related to hardware refreshes, service management, and IT operations—while maintaining strong SLA performance and customer satisfaction.
What You’ll Do
Service Delivery & Infrastructure Support
- Build strong relationships with end users and IT infrastructure teams
- Deliver first?class IT services aligned with SLAs, processes, and ITIL practices
- Provide 1st and 2nd level support and lead local client and LAN change activities
- Support incident, problem, and change management processes
- Perform root?cause analysis and assist with service improvement initiatives
- Support local production and manufacturing connectivity
- Act as a “smart hands” resource for hosting services (server reboots, racking equipment, etc.)
- Support conference room technology, audio?visual systems, and streaming environments
- Install, configure, and support printers and copiers
Client & Asset Services
- Provide hands?on support for desktops and laptops
- Configure and deploy new and existing devices according to corporate standards
- Install and troubleshoot desktop applications
- Maintain license management and version control
- Participate in hardware refresh and lifecycle projects
- Manage client security settings (admin rights, software access, etc.)
Service Desk Support
- Support users via phone, email, chat, and ticketing systems
- Troubleshoot networking, printing, and basic security issues
- Own issues through resolution and coordinate with other IT teams as needed
- Ensure accurate documentation and ticket updates while maintaining SLA standards
What We’re Looking For
Required Qualifications
- Bachelor’s degree in Information Technology or related field
- 3+ years of experience in an IT support or client technologies role
- Experience or exposure to Cisco basics, ServiceNow, SCCM, and Active Directory
- Strong customer service mindset and communication skills
- Ability to multitask and prioritize in a fast?paced environment
- Solid problem?solving and troubleshooting skills
- Comfortable supporting both technical and non?technical users
- Experience working with vendors and external partners
- Self?motivated, reliable, and able to work independently
- Experience supporting or working within a manufacturing environment
What Success Looks Like
- High customer satisfaction and SLA adherence
- Reliable, well?supported desktop and collaboration environments
- Clear communication with users and IT partners
- Proactive approach to service quality and operational improvements
Our Values
- Inclusion: We value diverse perspectives, backgrounds, and experiences
- Integrity: We believe in transparency, accountability, and trust
- Excellence: We continuously learn and share knowledge
- Responsibility: We care about safety, people, and the community
- Collaboration: We succeed by working together as one team
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