Technical Analyst I (Help Desk Support) – Onsite
? Liberty, MO
? $28/hour
? Monday–Friday | 8:00 AM – 5:00 PM
Overview
We are seeking a Technical Analyst I to provide first-level help desk support and assist end users with technical issues in an onsite environment.
Key Responsibilities
- Provide first-level help desk support for end users
- Troubleshoot Microsoft Office applications (Word, Excel, Outlook, etc.)
- Diagnose and resolve hardware issues (laptops, monitors, printers, peripherals)
- Assist with setup, configuration, and basic maintenance of IT equipment
- Document issues, resolutions, and recurring problems
- Escalate complex issues as needed
- Support overall business systems and contribute to continuous improvement of IT processes
Required Qualifications
- 2+ years of experience in IT support, help desk, or related field
- Experience troubleshooting Microsoft Office products
- Basic knowledge of hardware troubleshooting
- High School Diploma or equivalent
- Strong problem-solving and communication skills
- Ability to learn systems quickly and operate in a hands-on environment
- Must be able to work onsite 5 days per week in Liberty, MO
Preferred Qualifications
- Experience working in a help desk or onsite IT support role
- Familiarity with general IT service management practices
Soft Skills
- Ability to stay on task and manage time effectively
- Positive attitude and ability to work well with others
- Ability to interact with peers, supervisors, management, vendors, and visitors
Tools & Technology
- Microsoft Office Suite
Additional Information
- Fully onsite role (Monday–Friday)
- Must be located in the Kansas City area
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