Job Title: Knowledge Management Program Manager
Location: Remote (EST)
Job Type: W2 Contract (chance to go direct)
Expected hours per week: 40 hours per week
Schedule: 8am-5pm EST hours
Pay Range: $50-53 an hour
Job Description:
We are seeking an experienced Knowledge Management Program Manager to lead the development, governance, and optimization of a centralized knowledge management ecosystem. This role will be responsible for creating a single source of truth for customer-facing and internal content while driving information quality, accessibility, and consistency across multiple teams.
Responsibilities
- Lead the strategy, organization, and governance of enterprise knowledge repositories.
- Collaborate with cross-functional teams and external partners to gather, organize, and maintain knowledge assets.
- Establish and maintain content governance standards, database hygiene processes, and quality controls.
- Review, update, and retire outdated content to ensure information remains accurate and accessible.
- Monitor knowledge base effectiveness through usage metrics, content quality measurements, and findability analytics.
- Facilitate stakeholder meetings and provide recommendations for continuous improvement.
- Support the development of scalable processes that improve knowledge sharing and operational efficiency.
Required Qualifications
- 5+ years of experience in Knowledge Management, Content Operations, Information Management, Documentation Management, or a related field.
- Strong program or project management experience.
- Experience developing and maintaining knowledge bases, content repositories, or information management systems.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Ability to organize complex information and establish governance processes.
Preferred Qualifications
- Bachelor’s degree or equivalent experience.
- Experience in renewable energy, telecommunications, banking, insurance, healthcare, or other highly regulated environments.
- Background in customer support operations, content governance, or information architecture.
Top Skills
- Program Management
- Knowledge & Information Management
- Technical Communication
Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan
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