Title: Logistics Analyst
Location: Morton, IL
Details: 12-month contract with ongoing need, opportunity for direct hire, fully onsite role
Pay Rate: $21.00 – 22.75/hr. based on benefit inclusions
Job Summary
This role provides frontline support for U.S. trade operations by monitoring and resolving issues related to import and export processes. The position supports a Trade Operations Help Desk by triaging trade-related cases, responding to user inquiries, troubleshooting system, application, and data issues, and escalating complex problems as needed. The role also contributes to documentation updates, root-cause analysis, and continuous improvement efforts to ensure timely and accurate movement of freight.
Responsibilities
- Monitor and manage trade-related tickets through a Help Desk queue during designated support hours.
- Triage and prioritize cases based on business impact to U.S. import and export shipments.
- Respond to inquiries from internal and external users with clear status updates and resolution guidance.
- Troubleshoot system, application, and data-related issues, including executing basic SQL queries as needed.
- Accurately document ticket details, including issue descriptions, categories, severity, timelines, and business impact.
- Identify recurring issues by analyzing ticket trends and perform root cause corrective actions.
- Recommend and document procedural improvements, configuration changes, user communications, or training opportunities to reduce repeat issues.
- Provide periodic summaries highlighting key issue drivers, corrective actions taken, and improvement results.
- Support additional trade operations or system-improvement projects as assigned.
Years of Experience and Education
- Minimum of 5 years of relevant experience in trade operations, transportation, supply chain support, or a related help desk environment.
- High School Diploma required.
- Internship experience may be considered depending on relevance to the work performed.
Skills Required
- Experience supporting supply chain, global trade, transportation, or logistics operations.
- Customer-facing experience in a help desk or ticket-based issue resolution environment.
- Strong documentation skills with attention to accuracy and completeness.
- End-user experience with Salesforce analytics tools.
- End-user experience with Power BI.
- Proficiency with Microsoft Word and Excel.
- Ability to execute basic SQL queries (desired).
- Strong interpersonal and teamwork skills with the ability to collaborate across functions.
- Ability to follow policies, procedures, and compliance requirements.
- Fluent in English (written and verbal).
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