Job Title: Network Operations Support Technician
Location: Montgomery, AL
Job Type: 3-6 month contract to hire, W2
Expected hours per week: 40 hours per week
Schedule: On-site, 8am-4:30pm, 10 days on (Monday-Wednesday) 5 days off, 5 days on (Monday-Friday) 2 days off.
Pay Range: $22.85 per hour
Please Note: Candidates must be legally authorized to work in the United States for any employer without sponsorship now or in the future. This position is not eligible for visa sponsorship or visa transfers.
Job Description:
Position Overview
We are seeking a Network Operations Center (NOC) Technician to support the monitoring, maintenance, and troubleshooting of enterprise-wide voice and data networks. This role is responsible for ensuring the reliability, availability, and performance of LAN/WAN environments by proactively monitoring network alerts, responding to incidents, and coordinating issue resolution with technical support teams.
This is a hands-on operational support position in a fast-paced, 24/7 network environment requiring strong troubleshooting skills, customer service experience, and the ability to work rotating schedules, including weekends and holidays.
Key Responsibilities
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Monitor network alarms, alerts, and fault conditions to ensure continuous service availability.
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Support and maintain LAN/WAN networking environments, including point-to-point, wireless, campus, VPN, voice, and data circuits.
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Analyze network performance data, reports, databases, and dashboards to identify equipment, connectivity, or service issues.
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Create, update, and maintain incident tickets, service requests, change records, configuration items, and resolution documentation using an IT service management system.
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Initiate and track trouble reports while coordinating with technical support and maintenance personnel to ensure timely resolution.
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Research and troubleshoot network, circuit, and connectivity issues.
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Document network events, resolutions, and operational procedures accurately.
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Provide excellent customer support while communicating issue status and resolution progress.
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Participate in shift turnover activities to ensure seamless operational support.
Required Qualifications
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High School Diploma or GED.
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Minimum one (1) year of experience supporting or maintaining LAN/WAN networks.
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Minimum one (1) year of service desk, help desk, technical support, or systems analysis experience.
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Knowledge of voice and data circuits and basic troubleshooting practices.
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Experience using incident or ticket management systems such as ServiceNow, Remedy, or similar platforms.
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Strong customer service, communication, and problem-solving skills.
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Ability to work effectively in a fast-paced operational environment.
Preferred Qualifications
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CompTIA Network+ certification.
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Experience within a Network Operations Center (NOC) environment.
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Familiarity with network monitoring tools and performance reporting systems.
Work Schedule
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Full-time, onsite position.
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Training conducted during day shift hours (8:00 AM – 4:00 PM).
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Rotating schedule includes alternating weekends, holidays, and extended shift coverage as part of a 24/7 operations team.
Additional Information
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Contract-to-hire opportunity.
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Candidates must be able to work onsite; remote work is not available.
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Successful completion of required background screening is required.
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Position offers the opportunity for long-term employment based on business needs and performance.
Benefits: 40 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan available.
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