Data Center Operations Technician
Role Overview
This role is responsible for day?to?day data center operations, including incident response, onsite system support, asset management, and infrastructure coordination. The technician supports Layer 1 infrastructure, critical facility systems, and cross?functional operational workflows while collaborating with internal teams and external vendors.
Key Responsibilities
Data Center Operations & Incident Support (40%)
- Monitor and respond to onsite issues and incidents
- Troubleshoot data center infrastructure and operational issues
- Perform shift turnover and monitor incident queues
- Process media and escort vendors
- Configure and troubleshoot onsite IoT devices, including electronic door locks, intelligent power strips, and building automation systems (BAS)
Change Management & Coordination (20%)
- Partner with Product Owners and Subject Matter Experts to review and validate onsite data center requirements
- Support system installs, decommissions, reconfigurations, and onsite power downs
- Schedule and coordinate change tickets and ensure smooth shift handoffs
Asset & Inventory Management (20%)
- Manage RMA processes and small?parts inventory
- Support asset reconciliation activities within the data center
- Handle shipping and receiving of new, return, and salvage hardware
- Maintain cable inventory to established thresholds
- Review lifecycle and redeployment potential of stockroom hardware
Infrastructure Knowledge & Impact Assessment (10%)
- Identify core data center components and OSI Model Layer 1 infrastructure
- Understand how hardware or software changes impact onsite data center services
- Apply knowledge of facilities, power, cooling, and physical security systems
Process Improvement & Collaboration (10%)
- Review and improve team documentation and operational processes
- Participate in agile ceremonies, demos, and presentations
- Support onboarding and knowledge sharing for new team members
- Engage in technology and operations communities
Required Qualifications
- 2+ years of experience in IT Computer Operations, IT Customer Service, or related fields
- 1–2+ years of experience supporting complex data center environments
- General understanding of indoor and outdoor cable plants, including copper and fiber (short?range and long?range)
- Working knowledge of IT infrastructure components (LAN, WAN, SAN, firewalls, servers, storage, wireless, DAS)
- Strong documentation skills with attention to detail
- Strong verbal and written communication skills
- Ability to collaborate effectively with internal teams and external vendors
- Self?starter with a team?first mindset
- High School Diploma or GED
Preferred Qualifications
- Associate’s degree or higher in Computer Science or a related field
- Data center and/or networking certifications
- 3–5+ years of experience designing, deploying, or maintaining complex data center environments (new builds, expansions, or major renovations)
- Familiarity with industry standards such as EIA/TIA, IEEE, NEC, and ISO
- Experience supporting structured cabling systems and enterprise infrastructure
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