Network Operations Project Manager
Location: Columbus, OH (Hybrid), Monday – Friday
Job Type: W2 Contract
Pay Rate: $50–$55/hour (Optional benefits package available)
Summary
We are seeking a transformational Project Manager with a strategic mindset and a passion for continuous improvement. This role will be instrumental in driving execution across key operational areas and enhancing program performance. The ideal candidate is agile, curious, and self-motivated, capable of working independently while delivering high-quality results.
Key Responsibilities
The Project Manager will lead initiatives across three critical domains:
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Tools Management
- Drive business enhancements and provide operational support for tools of record, primarily Salesforce.
- Identify, assess, and implement process improvements to mitigate risk and automate workflows.
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Communications & Training
- Update training and reference materials based on enhancements and process changes.
- Develop and deliver reporting, metrics, and communications to internal and potentially external stakeholders.
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Governance & Compliance Oversight
- Track and manage defined governance and compliance activities to ensure alignment with organizational standards.
Ideal Candidate Profile
- Self-directed and proactive, with the ability to manage ambiguity and scope changes.
- Strong communicator with experience presenting data and insights to C-suite executives.
- Collaborative team player committed to meeting deadlines and delivering results.
- Comfortable working in a matrixed environment and influencing across teams.
Preferred Experience
- Familiarity with payments networks and JIRA.
- Prior experience compiling data analytics and identifying trends.
- Proven ability to manage cross-functional projects with minimal supervision.
Technical Skills
Must Have:
- Advanced proficiency in Microsoft Suite, especially Excel and Teams.
- Experience with Salesforce.
- Strong skills in data analysis and business requirement writing.
Nice to Have:
- Experience with ServiceNow ITL.