W2 Contract
$60/hr
Hybrid role to Framingham, MA
Summary:
Seeking to hire an O&M Analyst to join our collaborative Medicaid Management Information System (MMIS) team. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes.
Responsibilities:
- Support and coordinate the day-to-day operations of the MMIS application in a 24×7 production environment.
- Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
- Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
- Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps.
- Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
- Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
- Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
- Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
- Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
- Review incident and service desk metrics to identify recurring issues and recommend process improvements.
- Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
- Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
- Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
- Ensure compliance with established operational standards, security policies, and organizational procedures.
- Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.
Preferred Qualifications:
- 8+ years IT experience with strong operations and data analysis experience.
- Technical knowledge of IT infrastructure, cloud, hosting environments standards.
- Strong understanding of Enterprise applications design and architecture
- Strong understanding of data exchange mechanisms and data structures.
- Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
- Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
- Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
- Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or WebLogic).
- Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes.
- Strong Knowledge of REST, SOAP Web Services, XML and data exchange.
- Experience documenting workflows and managing tracking tickets via platforms like Jira.
- Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes.
- Experience in file exchange mechanisms and protocols like sftp is required.
- Prior experience developing requirement documents and technical specifications is required
- Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required.
- Strong health insurance business knowledge with focus on interface designs, data structures and transaction types.
- Proficient in business analysis to support all stages of SDLC.
- Excellent communication and documentation skills.
Education and Certifications:
- Bachelor’s degree or higher in Business, IT or Healthcare Administration, or equivalent work experience.
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