Operations Knowledge Author

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  • Location: Reston, Virginia
  • Type: Contract
  • Job #106656

Job Title: 

Sanctions Compliance Specialist III 

 

Location: 

United States (Remote) 

 

Job Type: 

Full-time, 3-months, On-Going Contract, W2 

 

Schedule: 

Monday – Friday, Remote (EST Preferred)  

 

Pay Range: 

$50 per hour  

Visa sponsorship is not available now or in the near future. 

 

Job Description:  

Key Responsibilities 

  • Research, write, edit, and maintain clear, actionable knowledge articles, guides, workflows, and process documentation that support Operations teams. 

  • Translate complex technical, operational, and policy-driven information into user-friendly content for diverse audiences. 

  • Develop and update knowledge of content to align with product and program releases, ensuring operational readiness prior to launch. 

  • Consolidate information from multiple products, systems, and platforms into unified, searchable knowledge assets. 

  • Partner with subject matter experts to document procedures, best practices, and lessons learned. 

  • Maintain content using established metadata, taxonomy, accessibility, and governance standards. 

  • Conduct routine content audits to ensure accuracy, compliance, and lifecycle management. 

  • Track content health metrics, including review completion, update frequency, and content accuracy. 

  • Improve templates, workflows, and authoring processes based on analytics and user feedback. 

  • Support release-readiness activities by creating and validating knowledge of content before launching. 

  • Optimize published content for searchability and accessibility. 

  • Contribute knowledge management initiatives and AI-assisted authoring practices that improve efficiency and consistency. 

Requirements 

  • 3+ years of experience writing and editing content that explains complex processes, workflows, or product functionality in clear, simple language. 

  • Experience creating technical documentation, troubleshooting guides, job aids, how-to articles, or agent-facing knowledge content. 

  • Ability to simplify technical concepts and diagnostic information for non-technical audiences. 

  • Familiarity with operating systems and device environments, including Windows, Mac, iOS/iPadOS, Chrome OS, and Android. 

  • Ability to interpret technical manuals, procedures, and vendor documentation to create end-user content. 

  • Demonstrated expertise in professional writing, editing, and content development. 

  • Experience working with enterprise knowledge management platforms such as SharePoint, ServiceNow, or Confluence. 

  • Strong organizational skills and attention to detail. 

  • Proven ability to work cross-functionally with subject matter experts, product teams, program teams, and operations stakeholders. 

  • Experience working within structured governance, documentation, and workflow environments. 

Preferred Qualifications 

  • Experience supporting EdTech, SaaS, customer support, or contact center environments. 

  • Familiarity with AI-assisted authoring tools and content analytics platforms. 

  • Understanding metadata management, taxonomy frameworks, and information architecture principles. 

  • Experience with accessibility standards and content governance best practices. 

  • Knowledge of usability testing, information design, or UX writing methodologies. 

  • Certification or formal training in technical writing, editing, knowledge management, or Knowledge-Centered Service (KCS). 

  • Familiarity with KCS principles and knowledge management frameworks. 

  • Passion for mission-driven work that expands educational and career opportunities. 

Skills 

  • Technical Writing 

  • Knowledge Management 

  • Knowledge Base Development 

  • Process Documentation 

  • Knowledge Article Creation 

  • Troubleshooting Documentation 

  • Content Governance 

  • Metadata & Taxonomy Management 

  • Content Auditing 

  • Information Organization 

  • Release Readiness Documentation 

  • Search Optimization 

  • Accessibility Compliance 

  • Cross-Functional Collaboration 

  • AI-Assisted Content Authoring 

  • Written and Verbal Communication 

Education 

  • Bachelor’s degree in Technical Writing, Communications, English, Journalism, Education, Information Management, Business, or a related field preferred. 

  • Equivalent combination of professional experience and relevant training will also be considered. 

 

 

 

 

#LI-LH1 #INDPRO 

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