Operations Manager – Builder Support
Location: Atlanta, GA (Hybrid: 4 days in-office, Fridays remote)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
About the Role
We are seeking an Operations Manager to support the day-to-day operations of our strategic Builder customers. This role ensures seamless execution of daily operations with single-family builders nationwide. You will coordinate construction site schedules, manage follow-up tasks, and communicate updates to internal teams and customers. Additionally, you will assist with analyses for improvement projects to enhance builder operations.
Key Responsibilities
- Coordinate resolution of customer escalations.
- Manage day-to-day tasks and follow-ups with customers.
- Communicate updates internally and externally.
- Track open items and drive cross-functional teams toward resolution.
- Analyze opportunities for operational improvement.
- Support additional team needs as required.
Top Skills
- Ability to diligently track and coordinate completion of open tasks for Builder construction sites.
- Clear, crisp communication (written and verbal) with customers.
- Strong problem-solving skills and ability to resolve issues in ambiguous situations.
Knowledge, Skills & Education
- Proven ability to stay organized and manage extensive task lists with self-drive.
- Flexible and adaptable to a fast-paced, ever-changing environment.
- Ability to work effectively with competing priorities.
- Strong proficiency in Microsoft Office (Excel & PowerPoint).
- Excellent interpersonal and communication skills.
- Ability to meet deadlines in a demanding environment.
- Education: Bachelor’s degree highly preferred.
- Experience: 2+ years in operations or related field.
Additional Skills
- Attention to detail and ability to document processes.
- Ability to collect and condense data into actionable insights.
- Strong computer skills and ability to learn new tools.
- Ability to build internal cross-functional relationships and partnerships.
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