Job Title: Operations Solution Advisor
Contract Duration: 6 months, possible extension
Location: Vernon Hills, IL
Work Arrangement: Remote
Work Hours: 8am-5pm CST
Hourly Rate: $28.00 – $31.00
Summary
The Ops Solution Advisor serves as a strategic partner to assigned Services Managers, ensuring operational precision and responsiveness across the full lifecycle of service engagements. This role bridges Services, Sales, and CDW clients to support delivery excellence. The advisor thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and balances process discipline with flexibility.
Responsibilities
- Act as a liaison between Services, Sales, and CDW clients to support service delivery
- Hold signature and execution authority for SOWs within contract thresholds
- Manage full lifecycle operational engagement and project management activities
- Ensure timely and accurate revenue and cost recognition
- Initiate resource fulfillment requests
- Resolve escalated customer service issues strategically
- Provide actionable intelligence and data insights to Services Managers
- Develop trusted partnerships with assigned Services Managers
- Approve time/expense entries and invoicing in systems
- Initiate and approve financial documents (invoices, credit memos, etc.)
- Participate in tool and process improvement initiatives
- Communicate Services engagement methodology and best practices
- Support Services Management vision, goals, and strategies
Required Qualifications
- Bachelors Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement, OR 5 years of relevant or related experience in services operations, project coordination, or customer engagement
- Proven ability to provide forward-thinking leadership and cross-functional collaboration
- Excellent written and verbal communication skills
- Ability to thrive in a dynamic, fast-paced environment
- Skilled in tailoring communication to varied audiences and influencing outcomes
- Ability to turn data into actionable insights for Services leadership
Preferred Qualifications
- Experience with Professional Services Automation tools (preferred)
- Experience implementing process improvement projects (preferred)
- Experience with Power BI and Excel dashboard creation (preferred)