Job Title: Partner Renewal Specialist
Contract Duration: 6 months, possible extension
Location: Can work out of Chicago, IL / Rosemont, IL / Vernon Hills, IL
Work Arrangement: Onsite
Pay Rate: $20-23 per hour Summary
Partner Renewal Specialist will focus on current customers and sales in an effort to consult and sell all renewal product options including multiyear and coterminous renewals and capture takeover business. Partner Renewal Specialist will also assist in maintaining customer data and post-sales support including general administration support to SMARTnet Specialist teams to maximize the productivity of our SMARTnet Sales Team. Responsibilities - Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
- Track and provide status updates on all open opportunities
- Sell the benefits of Multiyear and financing options
- Working knowledge of all 3rd party tools
- Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate Process pre-sales tasks and post-sales requests including SMARTtracker Maintenance
- New Maintenance quoting & pre-order quote preparation
- Develop Fundamental working knowledge of Cisco service solutions
- Oversee SMARTnet email inbox and respond to basic sales questions around process or entitlement
Additional Responsibilities - Attend trainings
- Partner and Internal Work with Partner Sales teams to close business Call customers to review renewal opportunity
- Uncover additional sales/training opportunities when responding to quote requests.
- SMARTtracker demonstrations
- Respond to email/phone inquiries from internal and external customers/coworkers
- Must be able to communicate effectively
- Develop business relationships with internal and external associates
Minimum Qualifications - 0-2 yrs experience in Sales or Sales Support
- Proficiency with Microsoft Office
- High School diploma
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