Planning – PMO Business Analyst 2
Duration: 1 Year Contract
Work Arrangement: Remote (EST Preferred)
Location Preference: East Coast Based Candidate Preferred
Pay Rate: Starting at $49.98/hour
Role Overview
The Content Production Biz Analyst is responsible for maintaining the operational stability, validation, and day-to-day execution of the CMS platform (Adobe Experience Manager) within Growth, Media & Omnichannel Marketing (GMOM).
This role serves as the primary U.S.-based operational and validation support resource for the CMS platform, ensuring production releases are properly tested, platform configurations are maintained, and marketing users receive timely support. The position combines QA execution, production validation, operational troubleshooting, documentation stewardship, and structured requirements support to ensure consistent platform performance and user confidence.
Core Accountability Areas
QA & Release Validation
Execute recurring UAT cycles aligned to sprint and release cadence (every three weeks).
Perform post-production deployment validation following environment updates.
Validate development tickets against defined acceptance criteria.
Identify, document, and track defects or regressions.
Support regression testing and release readiness verification prior to major deployments.
UAT ownership is tiered: this role owns and executes routine platform-level UAT cycles. UAT covering cross-platform or strategic initiatives is owned by the Marketing Operations Program Manager (acceptance criteria, sign-off coordination, release readiness confirmation), with this role supporting execution. The split of ownership levels, according to what each UAT cycle covers, is codified in the RACI.
CMS Operational Support & Production Coverage
Serve as first-line CMS production support for marketing users.
Troubleshoot authoring, publishing, and configuration issues.
Manage dictionary updates and platform configuration changes.
Administer user permissions and role access.
Support embargo management and publishing workflows.
Publish pages or content updates on behalf of regional teams when timezone differences require U.S.-based support.
Respond to urgent or emergency content updates when page owners are unavailable.
Provide operational readiness support during major promotional launches occurring within U.S. business hours.
Escalate complex technical issues appropriately to Product or Engineering teams.
Development & Backlog Support
Assist in gathering feature requests and clarifying CMS-related requirements.
Create and refine Jira tickets with structured acceptance criteria.
Support backlog preparation and documentation for CMS enhancements.
Partner cross-functionally to ensure development requests are clearly captured prior to execution.
Platform Documentation & Knowledge Base Stewardship
Maintain and update the dedicated SharePoint knowledge base for AEM.
Document workflows, processes, and feature usage guidance.
Update documentation when new CMS features or components are deployed.
Ensure knowledge resources remain accurate, accessible, and aligned with current platform capabilities.
Support structured onboarding and refresher enablement for CMS users.
Platform Communications & Enablement
Draft and distribute production downtime notifications.
Communicate post-release validation updates to platform users.
Produce and distribute the monthly CMS update newsletter (e.g., via Stripo).
Support internal communication of new features and platform changes.
Qualifications & Experience
3–6+ years of experience in CMS operations, digital marketing support, QA, business analysis, or related operational roles.
Experience supporting Adobe Experience Manager (AEM) or similar enterprise CMS platforms preferred.
Familiarity with Jira or similar ticketing and backlog management tools.
Experience executing UAT cycles and validating feature releases.
Experience maintaining documentation or knowledge base systems (e.g., SharePoint).
Strong written communication skills for user-facing communications and documentation.
Ability to troubleshoot technical issues and work cross-functionally with engineering teams.
Comfortable operating in a fast-paced, matrixed enterprise environment.
Ability to provide reliable production support within U.S. business hours, including occasional time-sensitive updates.
Preferred:
Experience supporting global marketing teams.
Familiarity with structured requirement documentation and acceptance criteria.
Experience managing release communications or internal newsletters.
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