Product Service Engineer
We are seeking a Product Service Engineer to support the development, deployment, and ongoing success of advanced equipment technologies in a dynamic engineering environment. This is an excellent opportunity for a technically minded professional who enjoys blending hands-on troubleshooting with project coordination, cross-functional collaboration, and leadership communication.
Location: Mossville, IL (On-Site)
Duration: 12+ Month Contract
Schedule: Full-Time, 40 hours/week
Pay: $49 – $52 an hr
What You’ll Do
- Coordinate and lead service test initiatives, ensuring alignment across engineering, validation, proving grounds, and product teams.
- Support the migration of machine service tests from on-machine execution to remote execution environments.
- Collaborate with product groups to drive adoption of new technologies, hardware, and software solutions.
- Investigate, troubleshoot, diagnose, and resolve technical issues involving software, hardware, and service tools.
- Serve as a liaison between engineering, implementation teams, support teams, and business stakeholders to ensure successful product support.
- Participate in new product introduction (NPI) activities and provide support throughout product deployment.
- Validate service tests through hands-on work with equipment and engineering teams.
- Develop presentations and executive-level status updates for leadership regarding project milestones and technology adoption.
- Track project progress, manage action items, and coordinate deliverables across multiple teams.
- Support customer and dealer issue resolution through established service and incident management processes.
- Identify opportunities for product and process improvements and communicate recommendations to key stakeholders.
Required Qualifications
- Bachelor’s degree and 3-5 years of related experience
- OR Associate degree with 7+ years of experience
- OR Master’s degree with 1+ year of experience
- Background in service engineering, field service, equipment support, or a related technical discipline.
- Strong communication skills, including presentation development and status reporting.
- Experience coordinating projects, initiatives, or cross-functional engineering activities.
- Ability to manage multiple priorities and work effectively with diverse stakeholder groups.
Preferred Qualifications
- Experience with machine service, equipment diagnostics, or diesel engine service.
- Familiarity with service tools and diagnostic software.
- Experience in manufacturing, heavy equipment, mining, industrial, or off-highway environments.
- Project management or team leadership experience.
- Experience supporting new product introduction (NPI) initiatives.
Key Skills
- Technical Troubleshooting & Diagnostics
- Service Engineering
- Cross-Functional Coordination
- Project Leadership
- Executive Communication
- Presentation Development
- Process Improvement
- Stakeholder Management
- New Product Introduction (NPI)
- Problem Solving
Why Consider This Opportunity?
- Work closely with engineering, validation, and product teams on innovative technologies.
- Gain exposure to enterprise-level product support and technology deployment initiatives.
- Participate in equipment validation activities and collaborate with technical experts.
- Present project updates to senior leadership and influence key business decisions.
- Opportunity to travel occasionally and collaborate with teams across multiple locations.
If you’re a service-oriented engineering professional who enjoys both technical problem solving and project coordination, we’d love to hear from you. Apply today!
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