Job Title: Product Service Engineer 2
Location: Tucson, AZ
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: On-site (M-F)
Pay Range: $40-45 per hour
Job Description:
As Product Service Consultant, you will have a significant impact on overall product quality and customer experience for MineStar Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
Typical task breakdown:
- New Product Introduction (NPI) projects
- Create documentation
- Validate form, fit and function of newly developed products
- Continuous Product Improvement
- Evaluate defect in production products
- Advance support for internal and external customer
- Triage escalations to restore customer production system
Education & Experience Required:
- Years of experience: 3- 4 years experience. Experience in NPI and CPI processes.
- Degree requirement: Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer. Will accept an Associate’s with more years of relevant experience. Master’s degree may be overqualified.
- Do you accept internships as job experience: Depends on how many years and internship
- Are there past or additional job titles or roles that would provide comparable background to this role: Product Service Consultant or Product Service Engineer
*Local Candidates Only – within 50 miles radius
Top 3 Skills
-Customer focus, problem solving, technical excellence
Additional Technical Skills
- Project management experience.
- Experience supporting technology in an industrial or production environment.
- Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
- Familiar with schematics
- Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Soft Skills
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
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