Product Service Engineer 2
Location: Tucson, AZ (Onsite)
Duration: 24-Month Contract + possible Extension
Schedule: Monday-Friday, First Shift (7:00 AM – 3:30 PM)
Compensation: $36.00 – $40.00/hour
Position Summary
Our client is seeking a Product Service Engineer to support advanced technology solutions in a large industrial environment. This role will focus on product validation, troubleshooting, technical support, continuous product improvement, and customer-focused problem resolution. The ideal candidate will possess a strong technical background, excellent analytical skills, and the ability to collaborate with internal and external stakeholders to ensure reliable product performance and customer satisfaction.
Key Responsibilities
- Investigate, troubleshoot, and resolve product, application, and technical issues.
- Support product validation efforts and continuous product improvement initiatives.
- Analyze data from multiple sources to identify root causes and recommend solutions.
- Provide technical support to customers and internal teams.
- Coordinate with engineering, product development, and support teams to drive issue resolution.
- Document findings, corrective actions, and technical recommendations.
- Assist with project planning, execution, and tracking of technical initiatives.
- Support both software and hardware-related investigations as needed.
- Collaborate with global teams in support of customer and business objectives.
Required Qualifications
- Associate’s or Bachelor’s degree in Engineering, Technology, Computer Science, or a related field, or equivalent industry experience.
- 2-4 years of experience in product support, service engineering, technical support, or a related role.
- Experience supporting technology within an industrial, manufacturing, production, or field environment.
- Strong troubleshooting and problem-solving abilities.
- Experience gathering, analyzing, and interpreting technical data.
- Effective communication and customer service skills.
- Ability to manage multiple priorities and work independently.
Preferred Qualifications
- Product support or service engineering experience.
- Experience working with mining, heavy equipment, industrial automation, or related technologies.
- Field support experience.
- Exposure to project management activities.
- Experience working with global teams and customers.
Top Skills
- Technical Troubleshooting & Problem Solving
- Customer Support & Relationship Management
- Product Support & Validation
Additional Information
- Travel up to 25% may be required.
- Candidates must be local to the Tucson, AZ area and able to work onsite.
- Opportunity to gain experience supporting innovative industrial technologies in a highly collaborative environment.
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