Epitec is seeking to support the Taylor Swift merchandise business for a Production Operations Coordinator. This role is responsible for supporting the end-to-end production lifecycle of merchandise and eCommerce products, ensuring purchase orders, production timelines, shipments, ERP records, vendor communications, and logistics activities are executed accurately and on time. The ideal candidate will bring hands-on purchase order ownership experience, preferably in apparel, fashion, retail merchandising, consumer products, or manufacturing environments.
This position will support high-volume Holiday merchandise launches and requires exceptional organization, attention to detail, and the ability to manage multiple priorities simultaneously.
Job Details
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Title: Production Operations Coordinator
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Location: New York, NY (1755 Office)
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Schedule: Hybrid
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Monday-Thursday Onsite
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Friday Remote
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W2 Contract: Long-Term
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Pay Rate: $23/hour
Responsibilities
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Manage purchase orders throughout the full production lifecycle
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Track goods on order, work-in-progress (WIP), and in transit
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Oversee complete delivery of shipments and receipt of products, materials, and supplies for eCommerce channels
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Enter and maintain style, order, and production updates within Navision (Microsoft Dynamics) or similar ERP systems
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Maintain production dashboards, reporting tools, and operational log sheets
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Coordinate inbound and outbound shipments with vendors, suppliers, factories, and 3PL partners
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Create shipment documentation and distribute inbound shipment notifications
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Perform goods receipt transactions within ERP systems
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Review packing lists, manifests, invoices, and shipment quantities for accuracy
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Schedule supplier inspections and quality review activities
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Monitor production schedules and shipment milestones to ensure on-time delivery
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Track and report KPIs related to:
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On-Time Delivery (OTD)
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Production Cycle Time
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Shipment Status
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Coordinate billing and invoicing activities with Finance teams
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Manage incoming and outgoing packages for internal reviews and production needs
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Resolve shortages, damages, delivery issues, and product discrepancies
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Collaborate with Product Development, Logistics, Finance, Brand Management, and external partners
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Maintain visibility and reporting on all outstanding production orders and unfulfilled shipments
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Provide administrative and reporting support for production operations
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Support process improvements and operational efficiency initiatives
Requirements
Required
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2+ years of production, operations, supply chain, merchandising, or logistics coordination experience
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Hands-on purchase order ownership experience from creation through fulfillment
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Experience coordinating shipments and tracking deliveries
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Experience maintaining ERP records and production data
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Advanced Microsoft Excel skills including:
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VLOOKUPs
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XLOOKUPs
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Pivot Tables
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Strong organizational and time management skills
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Experience working with vendors, suppliers, logistics providers, or factories
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Strong attention to detail and data accuracy
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Ability to manage multiple deadlines and priorities
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Professional communication and collaboration skills
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Experience tracking inventory, WIP, and production status
Preferred
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Experience in apparel, fashion, retail merchandising, consumer products, or manufacturing
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Experience using Navision (Microsoft Dynamics) ERP
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Experience with Monday.com or similar project management tools
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Experience supporting eCommerce operations and fulfillment
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Experience coordinating inspections and quality review activities
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Experience processing goods receipts
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Experience working with international suppliers and partners
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Adobe Acrobat and Adobe Creative Suite experience
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Bachelor’s Degree
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