Now Hiring: Quality/Test Engineer
Location: Peoria, IL (On-Site)
Duration: 12-Month Contract
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: $32 – $35 an hr
Overview:
We are seeking a detail-oriented Quality/Test Engineer to serve as a key point of contact for technical support related to product health and performance. In this role, you will work closely with dealers and internal engineering teams to investigate issues, drive resolution, and ensure high-quality product support across a wide range of systems.
This is a highly collaborative, fast-paced role that offers strong exposure to cross-functional teams and global product support operations.
Responsibilities:
- Act as the first point of contact for technical inquiries related to product performance issues
- Perform initial triage on product health events, including receiving and documenting incident reports
- Investigate issues, analyze data, and drive problems to resolution
- Maintain accurate records for reporting, analysis, and continuous improvement efforts
- Collaborate with engineering teams to escalate and resolve complex technical issues
- Ensure service requests are fully documented with relevant details including equipment data and issue summaries
- Support continuous process improvement through data tracking and trend analysis
- Provide clear communication and updates to stakeholders throughout the issue lifecycle
Required Qualifications:
- 2–4 years of experience in product support, quality, or engineering-related roles
- Strong mechanical aptitude and/or hands-on equipment experience
- Bachelor’s degree in Engineering or a related field preferred
- Proven ability to troubleshoot product or system issues
- Strong analytical and problem-solving skills
- Ability to read and interpret technical drawings and specifications
- Proficiency in Microsoft Office tools (Excel, Word, etc.)
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
Preferred Background:
- Experience supporting product performance or service-related issues
- Familiarity with technical support systems, incident tracking, or failure analysis
- Exposure to dealer/customer support environments
- Strong sense of urgency and ownership when resolving issues
What You’ll Gain:
- Exposure to a wide range of products and engineering teams
- Opportunity to develop deep technical troubleshooting skills
- Collaborative work environment focused on problem-solving and continuous improvement
- Hands-on experience supporting real-world product performance challenges
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