Partner Renewal Specialist
Job Type: W2, 3 Month Contract
Location: On-site, Rosemont, Illinois 60018
Pay Rate: $19 – $20 per hour
Summary
The Partner Renewal Specialist focuses on current customers and sales, consulting and selling all renewal product options—including multiyear and coterminous renewals—and capturing takeover business. This role also supports customer data maintenance and post-sales activities, providing general administrative support to SMARTnet Specialist teams to enhance the productivity of the SMARTnet Sales Team.
Responsibilities
- Consult with the sales team, provide renewal quotes, overcome objections, and adjust proposals to ensure the best solution is presented to the customer.
- Track and provide status updates on all open opportunities.
- Sell the benefits of multiyear and financing options.
- Maintain working knowledge of all third-party tools.
- Collaborate on sales strategies and coordinate quotes and opportunities with Sales teams to drive renewal rates.
- Process pre-sales tasks and post-sales requests including SMARTtracker maintenance.
- Prepare new maintenance quotes and pre-order documentation.
- Develop a fundamental understanding of Cisco service solutions resold to customers.
- Oversee the SMARTnet email inbox and respond to basic sales questions regarding process or entitlement.
Additional Responsibilities
- Attend trainings (Partner and Internal).
- Work with Partner Sales teams to close business.
- Call customers to review renewal opportunities.
- Uncover additional sales/training opportunities when responding to quote requests.
- Conduct SMARTtracker demonstrations.
- Respond to email/phone inquiries from internal and external customers/coworkers.
- Communicate effectively and constructively with management, peers, and coworkers.
- Develop business relationships with internal and external associates.
Minimum Qualifications
- 0–2 years of experience in Sales or Sales Support.
- Proficiency with Microsoft Office.
- Basic computer skills (e.g., use of mouse, keyboard, email).
- High School diploma.