Job Title: IT Administrator – Retail Technology Operations
Location: Plano, Texas 75023
Schedule: Onsite, 8:00 AM – 5:00 PM (Overtime Compensation)
Type: 6 Month Contract – Likely Extension / Conversion
Education & Experience:
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
• Minimum 3 years of experience in IT administration or AV/IT support
• Professional certifications (Microsoft, AWS, Oracle, Cisco) preferred
Summary:
Client is seeking a results-driven IT Administrator to manage and enhance our retail store technology infrastructure. This role will oversee existing platforms, troubleshoot AV/IT issues, and support the deployment of new technologies in customer-facing environments. The ideal candidate will be proactive, collaborative, and passionate about delivering seamless tech experiences in retail.
Job Responsibilities:
• Monitor, maintain, and deploy network and server systems
• Configure and upgrade hardware/software with guidance from Sr. Manager of Technology
• Enforce security protocols and manage access control
• Perform diagnostics and optimize retail systems
• Document and standardize IT processes for retail and support teams
• Support new technology rollouts and testing
• Collaborate with Client’s Global and local Systems/Security teams
• Provide technical guidance to retail store partners
Technical Expertise:
• Windows Server & Active Directory
• AWS (Firewall & Virtual Environments)
• Meraki Network Infrastructure
• Retail POS Systems (iQmetrix)
• Digital Content Management (BrightSign, AMX, VXT, MagicINFO)
• Retail Analytics & Sales Enablement Tools
• Video Security (Eagle Eye Networks)
• Microsoft SharePoint, Jira, Confluence
• VoIP & Commercial Audio Solutions
• Asset & Desktop Management Tools
Must-Have Skills:
• Strong knowledge of AV/IT systems, networks, and security
• Analytical problem-solving and troubleshooting skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple projects and meet deadlines
• Willingness to travel up to 40% and support after-hours operations as needed
Preferred Qualifications:
• Experience in retail technology environments
• Familiarity with multimedia systems and broadband standards
• Ability to collaborate across complex organizations and influence outcomes
• Strong documentation and process development skills
• Experience in retail AV/IT or telecommunications is a plus