SAP L1 Production Support Specialist (SAP S/4HANA Public Cloud)
Location: BlueOval Battery Park Michigan (BOBM)
Schedule: Hybrid, 3 Days Onsite
Education: Bachelor’s Degree Required
BlueOval Battery Park Michigan (BOBM) is seeking an experienced SAP L1 Production Support Specialist to support and coordinate SAP S/4HANA Public Cloud operations across multiple business functions, including Finance, Purchasing, Master Data Management, HR, Supply Chain, Warehouse Operations, Banking, and Supplier Collaboration. This role is ideal for a candidate with strong SAP production support, incident management, and project coordination experience who thrives in a fast-paced manufacturing environment.
Key Responsibilities
SAP Production Support & Incident Management
- Serve as the primary point of contact for SAP S/4HANA production support activities.
- Manage and prioritize support tickets and incidents using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
- Ensure SLA compliance and coordinate escalations to L2/L3 support teams.
- Investigate issues, document root causes, and drive timely resolution.
- Develop and maintain dashboards and scorecards to track incidents, support performance, and key operational metrics.
Finance & Business Process Support
- Support month-end close activities and finance-related SAP processes.
- Assist with accounting, treasury, banking, intercompany transactions, and related financial operations.
- Support integrations involving purchasing, supplier interfaces, master data management, APIs, middleware platforms, and Advance Shipping Notice (ASN) processes.
- Assist with SAP Identity and Access Management, including user provisioning, deprovisioning, and access modifications.
Training & User Enablement
- Coordinate SAP training schedules and certification tracking.
- Maintain training materials and job aids for end users.
- Create reporting and dashboards to monitor training completion and user readiness across business workstreams.
Required Qualifications
- Bachelor’s degree required.
- 5+ years of hands-on SAP ERP/SAP S/4HANA experience.
- 10+ years of IT project management experience leading complex technology initiatives.
- Experience supporting SAP S/4HANA production environments and managing incidents.
- Minimum one full lifecycle implementation of SAP S/4HANA Public Cloud.
- Strong experience with:
- SAP S/4HANA Public Cloud
- SAP Cloud ALM (CALM)
- JIRA and ServiceNow
- SAP ERP
- API and middleware integrations
- Master Data Management (MDM)
- Purchasing and supplier integrations
- Finance, treasury, banking, and accounting processes
- Proven ability to develop dashboards, scorecards, and KPI reporting.
- Excellent communication, stakeholder management, and organizational skills.
Preferred Qualifications
- SAP Activate Methodology or Project Management certification.
- SAP certifications in S/4HANA, Security, GRC, FICO, or related areas.
- Experience with ITIL incident, problem, and change management practices.
- Experience in automotive, battery manufacturing, or large-scale manufacturing environments.
- Familiarity with BOBM workstreams and SAP Cloud ALM.
Technical Skills
- SAP S/4HANA Public Cloud
- SAP ERP
- SAP Cloud ALM (CALM)
- JIRA
- ServiceNow
- API Integration
- Middleware Technologies
- Change Management
- Java (preferred)
This position offers the opportunity to play a critical role in supporting next-generation manufacturing operations while driving SAP stability, user enablement, and business process excellence across Ford’s BlueOval Battery Park Michigan facility.
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