Job Title: Senior Timekeeping Specialist
Contract Duration: 6 months, possible extension
Work Arrangement: Remote
Work Schedule: 8am-5pm CST
Summary
The Senior Timekeeping Specialist owns the day-to-day management of timekeeping remediation and escalation activities. This role ensures consultants can access and complete time entry, monitors for missing or incomplete time, and drives follow-up and escalation as needed to resolve issues.
Responsibilities
Missing Time Remediation
- Own the ongoing remediation of missing time, including triage, outreach, tracking, and closure of items across the backlog
- Execute a structured approach to work through current and historical missing time
- Document outcomes, unresolved issues, and items requiring escalation or decision
- Provide direct support to contractors via phone and email, addressing time entry questions, resolving issues, and guiding completion of required time submission.
Timekeeping Escalation Management
- Manage timekeeping escalations end-to-end
- Ensure consultants understand time entry expectations and complete required actions
- Initiate and drive escalation when time is not entered or remains incomplete
- Coordinate with stakeholders to resolve issues impacting time entry
Access and Issue Resolution
- Identify and track issues preventing time entry, including access, provisioning, or data-related blockers
- Partner with appropriate teams to remove barriers and restore time entry capability
- Monitor for recurring issues and flag patterns for follow-up
Compliance Monitoring and Follow-Up
- Monitor time entry activity to confirm completion
- Perform targeted follow-up with consultants and stakeholders where time is missing
- Apply consistent escalation practices when expectations are not met
Operational Reporting
- Maintain tracking of missing time, active issues, and escalation status
- Provide clear status updates on backlog progress, aging items, and unresolved blockers
- Highlight items that require additional support or decisions
Scope and Boundaries
- Accountable for day-to-day execution of remediation, monitoring, and escalation activities
- Not responsible for financial outcomes, policy decisions, or upstream process ownership
Success Measures
- Reduction in aged missing time items
- Timely follow-up and closure of escalations
- Improved consistency in time entry completion
- Clear and accurate status visibility on outstanding work
Core Skills and Capabilities
- Strong follow-through and attention to detail
- Ability to manage high-volume operational work
- Clear communication and persistence in follow-up
- Ability to coordinate across teams to resolve issues
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