Job Title: ServiceNow CMDB Specialist
Contract Duration: 8 months, possible extension
Location: Riverwoods, IL
Work Arrangement: Onsite
Summary
Discover is seeking a skilled and strategic ServiceNow CMDB Specialist to collaborate on the enterprise-wide Configuration Management Database (CMDB) program. This role is critical to advancing our IT Asset Management maturity, ensuring regulatory compliance, operational efficiencies and driving integration across DFS and Capital One platforms.
The ServiceNow CMDB Specialist will collaborate on the end-to-end strategy, architecture, and governance of Discover’s Configuration Management Database (CMDB). This role oversees Service Mapping execution and CI lifecycle automation, defines and enforces CMDB data standards and policy controls, and drives audit readiness and reporting for regulatory exams. The specialist will also manage the integration and decommissioning of legacy CMDB tooling and partner across platform teams to support asset registration, discovery, and data quality initiatives.
Responsibilities
- Collaborate on ServiceNow Configuration Management Database (CMDB) strategy, governance and operational practices.
- Optimize and govern ServiceNow Discovery schedules to ensure complete and accurate Configuration Item population, troubleshoot gaps, and align with asset and CI lifecycle automation.
- Maintain strong partnerships with Cybersecurity, Enterprise Architecture, Application, and Infrastructure teams to ensure CMDB practices are aligned with security controls, architectural standards, and operational requirements.
- Lead CMDB data quality and remediation efforts, collaborating with CI and asset owners to resolve gaps and maintain integrity.
- Support ServiceNow Service Mapping of Discover IT Business Services, enabling accurate representation of service dependencies.
- Perform end-to-end CMDB operational processes, inclusive of enforcement of CMDB data standards, policy controls, and governance frameworks.
- Partner across platform teams to support asset registration, discovery, and data quality initiatives.
Must Have Skills
- Advanced CMDB Management: Deep understanding of ServiceNow CMDB structure, CI classes, CI relationships, and lifecycle governance.
- Data Quality & Certifications: Ability to perform data certifications, tagging audits, and stale CI retirement to maintain CMDB integrity.
- Discovery & Data Ingestion: Expertise in configuring and troubleshooting ServiceNow Discovery schedules, managing IRE sources, and integrating data via Import Sets, APIs, and IntegrationHub ETL.
- Discovery Tools: Proficiency in deploying and managing discovery tools across asset types.
- Service Mapping: Ability to lead and optimize tag-based and dynamic Service Mapping strategies using ServiceNow Discovery and Service Graph Connectors.
- ServiceNow Module Integration: Familiarity with ITSM, ITOM, ITAM, SecOps, and SAMp/HAMp modules, including how CI data supports Incident, Change, Problem, and Vulnerability workflows
Nice To Have Skills
- Dependency Mapping: Skill in mapping infrastructure-to-application relationships to support operational resilience and incident response.
- Policy Enforcement: Skilled in defining and enforcing CMDB governance policies, class ownership roles, and data standards.
- SAMp & HAMp Modules: Experience using Software and Hardware Asset Management modules to automate asset tracking and lifecycle management.
- ServiceNow CSDM Alignment: Proven experience implementing and aligning CMDB with the Common Service Data Model (CSDM), including domain mapping and service hierarchy.