Job Title: Services Specialist – Agent Changes
Contract Duration: 6 months, possible extension (W2)
Work Arrangement: Remote
Pay Rate: $22/hr
Summary
Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance. Collaborates with internal teams, including Service, Onboarding, Sales Consultants, Licensing, and Commissions, to ensure timely and accurate updates across all systems of record. Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication.
Responsibilities
80% – Production / Customer Service
- Review and process agent change requests, ensuring all required documentation is received. Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes.
15% – Relationship Management
- Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes.
5% – Process Improvement
- Participate in special projects and contribute to ongoing process improvement initiatives.
Education
- High school diploma or equivalent required.
Top Skills
- Communication skills
- Business writing
- Critical thinking
- Professional
- Analytical skills
- Open to any years of experience
Preferred Skills
- CSM
- Salesforce
- Word/Excel
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