Job Title: Store Operations Specialist
Contract Duration: 8 months, possible extension
Location: Framingham, MA
Work Arrangement: Hybrid
Summary
The Store Operations Specialist (Contractor) represents Merchandise Presentation and Store Operations in projects and initiatives that impact merchandise standards and store execution across all Sierra stores. This role supports seasonal floor sets, feature and flow planning, remodels/relocations, new store openings, fixture rollouts, and other sales-driving initiatives. Serving as a key liaison between the Stores and cross-functional partners like Marketing, Buying/Planning and Store Design, the specialist evaluates store presentation opportunities, resolves merchandising challenges, and helps ensure presentation standards align with business objectives.
Responsibilities
- Drive consistent presentation standards across all stores
- Coordinate and communicate to stores monthly on seasonal feature and flow direction, merchandising updates, markdown calendar, etc.
- Supports special projects for sales driving initiatives including floor plan development, fixture rollouts and budgets
- Assist with new stores, remodels and relocations
- Partner with Marketing, Buying/Planning, Loss Prevention, and Fixtures/Design teams to execute merchandise presentation initiatives
- Liaison with Stores and Regional Merchandise Presentation Managers
- Provide problem-solving support for store merchandising related escalations.
- Supports signage libraries Print on Demand Program
- Prepare and present project updates, budgets, reporting, and operational recommendations to leadership.
- Evaluate presentation strategies and store feedback to identify opportunities for improved execution and business performance.
- Collaborate cross-functionally to ensure timely implementation of merchandising initiatives and presentation standards.
Requirements
- 2-5 years of experience in in retail (store operations, store employee, etc.), administrative (admin assist, etc.) or similar experience
- Bachelors degree OR equivalent work experience
- Strong organizational skills with the ability to handle multiple priorities
- Detail-oriented with a proactive, problem-solving mindset
- Comfortable working in a fast-paced, evolving environment
- Good communication skills (written and verbal) with stakeholders and business partner groups
- Ability to collaborate cross-functionally and follow through on tasks
- Proficient in Microsoft Office (Excel, PowerPoint, Teams)
Preferences
- Retail store management, visual merchandising, or merchandise presentation experience.
- Project management experience in a multi-store retail environment.
- Background that fit this role:
- Retail Manager
- Retail Coordinator
- Store Operations Specialist
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