Systems Analyst II
Location: Hybrid, Detriot MI
Contract: 11/23/2026 – 12/31/2027
Pay Range: $45 – $48 / hour
Position Overview
We are seeking a Systems Analyst II to support complex healthcare IT systems and business processes. This position will work closely with business teams, vendors, developers, and enterprise technical teams to translate business needs into technical and functional requirements, troubleshoot production issues, monitor critical processes, and support system enhancements.
Key Responsibilities
- Translate business needs and requirements into technical system and functional specifications.
- Support moderately to highly complex business processes and systems across multiple business units.
- Serve as a liaison between business teams, IT, vendors, and project managers.
- Coordinate day-to-day operational issues and track them through resolution.
- Develop and communicate system designs, functional specifications, and functional architecture analyses.
- Partner with business, vendor, and technical teams to troubleshoot and resolve production issues.
- Monitor and support daily critical functional processes.
- Coordinate and support release management activities.
- Analyze existing systems and identify opportunities for improvements and enhancements.
- Investigate, troubleshoot, resolve, and escalate system issues as needed.
- Work closely with developers and end users to ensure technical compatibility and user satisfaction.
- Support Service Level Agreement (SLA) performance and identify opportunities for improvement.
- Monitor emerging technologies and evaluate their potential impact on business goals.
- Coach and mentor less experienced team members.
- Participate in a 24/7 on-call rotation for production systems support.
Required Qualifications
- 3+ years of experience with system solution development, testing, and implementation.
- Knowledge of Informatica.
- Experience with business operations, systems requirements, and IT processes.
- Experience supporting and monitoring production systems.
- Strong analytical, technical, interpersonal, and communication skills.
- Ability to work independently and collaboratively within a team environment.
Preferred Qualifications
- Bachelor’s degree in a related field.
- Medicare Advantage business domain experience.
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