We are hiring a Technical Operations Lead (Autonomous Vehicle Fleet Support) to support a high-impact service operations team focused on troubleshooting and maintaining fleet uptime.
This role will lead a team responsible for diagnosing and resolving technical issues across an autonomous vehicle fleet, ensuring fast triage, clear documentation, and strong coordination with engineering teams.
Schedule (Arizona MST Time):
- Sunday – Wednesday: 4:00 AM – 2:30 PM
- Sunday – Wednesday: 1:00 PM – 11:30 PM
- Wednesday – Saturday: 4:00 AM – 2:30 PM
- Wednesday – Saturday: 1:00 PM – 11:30 PM
Candidates must specify which shifts they are open to (flexibility preferred).
What you’ll be doing:
- Lead and support a troubleshooting team handling real-time fleet issues
- Monitor dashboards and drive fleet uptime and performance
- Triage, document, and escalate technical incidents
- Partner with engineering teams to resolve and prevent issues
- Run daily standups, shift handoffs, and process improvements
- Ensure strong SOP and SLA adherence across operations
What we’re looking for:
- Experience in technical operations, fleet support, NOC, or incident response
- Background in automotive, robotics, AV, or similar technical environments
- Strong experience with tools like Jira, Confluence, or similar platforms
- Prior leadership or shift/team lead experience
- Ability to work in a fast-paced, shift-based environment
Required Qualifications:
- 5+ years of experience in technical operations, fleet support, incident response, or reliability-focused roles within automotive, robotics, autonomous vehicles, aerospace, or similar industries
- Prior experience leading or supervising teams in a fast-paced, shift-based or operations environment
- Strong experience with incident management and productivity tools such as Jira, Confluence, and Microsoft Office (or similar platforms)
- Proven ability to triage, document, and escalate technical issues with a high level of accuracy and attention to detail
- Excellent communication skills with the ability to coordinate across technical teams, operations, and leadership
- Ability to work in a high-pressure environment and remain calm during incidents and escalations
- Flexibility to work nights, weekends, and assigned shifts based on Arizona (MST) time
- Willingness to travel occasionally for training (up to 3 times per year)
Additional details:
- Fully remote opportunity
- Occasional travel (up to 3 times per year)
- W2 only
Pay: $37-41 an hour
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