Job Title: Training Coordinator
Contract Duration: 1 year, possible extension
Location: Itasca, IL
Work Arrangement: Onsite
Pay Range: $25 – $30 per hour
Summary
This position processes transactions in the Learning Management System (LMS) per company training programs while supporting day-to-day training operations. The role exists to provide additional support while full-time staff focus on an LMS system upgrade.
Primary responsibilities include managing LMS transactions, responding to training-related requests, and supporting training operations. Project implementation experience may be required for initial plan design and enhancements, including executing testing and providing feedback on system changes.
Responsibilities
- Process LMS transactions including training assignments, rosters, certifications, external training, and training plan changes
- Monitor help desk inbox and respond to training-related questions
- Deliver training and facilitate group learning in diverse settings
- Design learning interventions to meet defined business needs
- Work with management to define organizational objectives and assist in course design
- Execute testing and provide feedback on LMS system changes
- Attend daily team touchpoints and collaborate with internal stakeholders
Required Qualifications
- Bachelor’s degree (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate equivalence
- Experience processing transactions in an LMS, document management, or change management system
- Strong communication and customer service skills (including support for leadership)
- Proactive communication and collaboration with team and stakeholders
- Understanding of human learning concepts and experience designing learning interventions to meet business needs
- Ability to rely on experience and judgment to plan and accomplish goals
Preferred Qualifications
- Experience with SmartSolve LMS
- Experience creating or updating training materials or documents
- Instructional, teaching, training, or team leadership experience
- Microsoft Office proficiency (Excel, Word, PowerPoint)
- Experience with SharePoint, Power BI, and Power Automate
- Industry experience in medical or pharmaceutical environments
Systems & Tools
- SmartSolve LMS
- Microsoft Teams
- Outlook
- Microsoft Office Suite
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