Project Coordinator

  • Location: Lyon, MI
  • Type: Contract
  • Job #99497

Position: Project Coordinator 

Location: Lyon, MI (Hybrid- at least 1 day per week, additional days as needed)

Employment Type: Full-Time Contract

Pay: $30-$37 per hour based on benefits 

Description: We are looking for a Project Coordinator responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services teams, and vendor teams.  

Responsibilities:

  • Provision access to support the outbound call program
  • Serve as a liaison between SHS, vendor and SO teams
  • Lead meetings, such as, call calibrations, weekly touchpoints, and performance meetings
  • Provide weekly performance reporting
  • Ensure roster and schedules are aligned with expectations
  • Coordinate training
  • Call listening for accuracy and soft skills, making recommendations based on observations
  • Work with business partner manager on coaching opportunities and alignment
  • Monitor performance and request corrective action as appropriate

Requirements:

  • Bachelor’s degree in related field required
  • Project Management experience 
  • Call center experience
  • Leadership and analytical experience with data / operations
  • Knowledge of project management tools and methodologies
  • Ability to work independently, within a team environment, and with multiple priorities
  • Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
  • Ability to work closely with the technical support team in understanding and resolving systems issues
  • Ability to develop, implement, and monitor policies, procedures, and customer service alerts
  • Support company in achieving performance management, KPIs, and SLAs
  • Onboard and train leaders or trainers, as needed
  • Excellent analytical, organizational, problem solving, verbal and written communication skill

Preferred:

  • Health care experience
  • Three or more years of experience in related field 
Scroll to Top