Title
Customer Support Representative II
Client
John Deere
Location
Johnston, IA 50131
Schedule
Monday – Friday, Onsite, Standard Business Hours
Type
Full-time, Ongoing W2, 24-Month Contract, Likely Extensions
Pay Rate
$18.35 with overtime pay and a half, and $1,000 bonuses at months 6,12, & 24
Benefits
Medical, Dental, Vision, 401(k), Life Insurance, Disability
Holidays Off
Summary
John Deere is seeking a Customer Support Representative II to join the Intelligent Solutions Group (ISG) Customer Support Team within a technical support center environment.
This team provides front?line technical support and solutions to John Deere dealers and customers, supporting a wide range of digital and precision agriculture products. Representatives assist customers via phone, email, and chat while documenting all interactions in a case management system to ensure high customer satisfaction and retention. There are 80+ products this candidate will have knowledge on.
Key Responsibilities
Customer & Technical Support
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Provide front?line technical support to dealers and customers across multiple support channels (phone, email, chat)
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Troubleshoot product?related inquiries, issues, and concerns
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Deliver clear, accurate solutions to optimize customer satisfaction and retention
Documentation & Systems
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Accurately document all customer interactions within the case management system
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Utilize consumer and enterprise software applications to research and resolve issues
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Support and maintain online knowledge tools, documentation, and solutions
Required Skills & Experience
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Customer service or customer support experience
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Strong interpersonal communication, negotiation, and conflict resolution skills
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High comfort level using consumer software applications
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Strong computer literacy and troubleshooting skills
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Experience working with or managing data
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Ability to work off?shift hours and occasional holidays as needed
Preferred Qualifications
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Knowledge of agriculture customers or agricultural operations
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Precision farming experience
- Prior experience working with agriculture or technology dealer channels
- Automotive, Medical, Insurance, etc. industries preferred
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