Service Administrator III – Cummins Power Systems
Location: Rocky Hill, CT (Fully Onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Pay Rate: $28/32h
Job Summary
The Service Administrator III serves as the first point of contact for customers at the branch, delivering a high level of customer service and administrative support. This position is responsible for managing customer interactions, coordinating service requests, and ensuring accurate documentation and communication throughout the service process. The ideal candidate thrives in a fast-paced environment and consistently provides a professional, customer-focused experience.
Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, and in person
- Build and maintain strong customer relationships through consistent, high-quality service
- Assess customer needs and collect relevant information to create accurate work orders
- Provide timely status updates and communicate effectively with customers and internal teams
- Schedule service appointments and support branch operations with administrative tasks
- Prepare and deliver quotes, respond to inquiries, and manage high-volume communications
- Maintain accurate records in internal systems for work orders, service activities, and customer interactions
- Coordinate with technicians and internal stakeholders to ensure timely service delivery
- Support documentation processes, ensuring completeness and accuracy for service and billing purposes
Qualifications & Competencies
- Strong communication skills with the ability to adapt messaging to different audiences
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Excellent interpersonal skills with a strong customer-service mindset
- Ability to handle conflict professionally and maintain positive relationships
- High attention to detail with strong organizational skills
- Demonstrated ability to work collaboratively across teams
Required Skills
- Multi-tasking in a high-volume, customer-facing environment
- Computer proficiency (experience with service systems or Microsoft tools preferred)
- Strong interpersonal skills and a “people-first” approach
Education & Experience
- High school diploma or equivalent required
- 1-3 years of experience in the automotive service industry required
- Experience in power generation is highly preferred
Additional Requirements
- Strong commitment to punctuality and professionalism
- Ability to provide “white-glove” customer service consistently
- Must adhere to company dress code and workplace expectations (non-negotiable)
- Comfortable working fully onsite with a fixed schedule (no flexibility)
Work Environment
This role operates in a fast-paced branch environment with a high volume of customer interaction. Daily responsibilities include managing phone calls, emails, service scheduling, and coordination with internal teams to ensure efficient operations and a seamless customer experience.
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