Customer Service Representative / Service Coordinator
Location: Rocky Hill, CT (Onsite)
Pay Rate: $32.00 – $35.00 per hour
Duration: 6-Month Contract (Potential for Extension)
Schedule: Monday-Friday, 8:30 AM – 5:00 PM
Position Overview
We are seeking a customer-focused professional to serve as the primary point of contact for customers at a busy service location. This role is ideal for someone with strong communication skills, the ability to multitask in a fast-paced environment, and experience supporting service operations within the automotive, diesel, truck, equipment, or related industries.
Key Responsibilities
- Serve as the first point of contact for customers via phone, email, and in person.
- Build positive customer relationships by providing timely, professional, and responsive service.
- Create and manage service work orders, schedule appointments, and coordinate service activities.
- Provide customers with updates regarding service status and repair progress.
- Prepare quotes, process documentation, and maintain accurate customer and equipment records.
- Collaborate with service technicians, parts personnel, and internal teams to ensure efficient service delivery.
- Support warranty and service documentation processes as needed.
- Maintain a high level of professionalism while delivering exceptional customer service.
Qualifications
- 1-3+ years of experience in automotive service, truck service, diesel, equipment service, fleet maintenance, or a related industry.
- Strong customer service, communication, and interpersonal skills.
- Proven ability to multitask and prioritize in a high-volume environment.
- Comfortable working with computers, emails, service management systems, and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Reliable, punctual, and professional in appearance and conduct.
- Power generation industry experience is highly preferred.
Preferred Background
- Service Advisor
- Service Writer
- Service Coordinator
- Customer Service Representative
- Service Administrator
This position offers an opportunity to join a respected organization while gaining valuable experience in a fast-paced service environment. Successful candidates will demonstrate excellent communication skills, a customer-first mindset, and the ability to thrive in a team-oriented setting.
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