Location: Albuquerque, New Mexico
Type: Contract
Job #106731

Job Title: Behavioral Health Coordinator
Contract Duration: 1 year, possible extension
Location: Albuquerque, NM
Work Arrangement: Remote (located in NM)
Pay Rate: $23/hour

Summary
The Behavioral Health Coordinator is responsible for providing support to members and physicians regarding case management and outpatient services. This role serves as a key point of contact for inquiries, conducts outbound calls, schedules appointments, performs research, completes data entry, resolves issues by collaborating across departments, and supports behavioral health case management and outpatient clinicians.

Key Responsibilities

Provide support to members and physicians related to case management and outpatient behavioral health services.
Respond to member and provider inquiries in a timely and professional manner.
Conduct outbound calls to members, physicians, and other stakeholders as needed.
Schedule appointments and coordinate care-related activities.
Conduct research and gather information to support member needs and clinical operations.
Perform data entry and maintain accurate records within automated systems.
Resolve member and provider issues by working collaboratively across departments.
Support behavioral health case management staff and outpatient clinicians with administrative and coordination activities.
Assist with departmental functions and ensure effective communication among stakeholders.

Required Qualifications

One (1) year of college and two (2) years of experience with automated systems, or three (3) years of experience with automated systems.
One (1) year of experience working with managed care systems.
Experience coordinating member needs, providing assistance to members, and analyzing member needs.
Knowledge of medical terminology.
Experience working with databases and/or PC applications.
Strong customer service skills.
Effective verbal and written communication skills.

Skills & Competencies

Member support and care coordination
Behavioral health services support
Case management support
Outpatient services coordination
Managed care systems experience
Medical terminology knowledge
Data entry and record management
Database and PC application proficiency
Customer service excellence
Problem-solving and issue resolution
Appointment scheduling and coordination
Research and information gathering
Cross-functional collaboration
Written correspondence development
Interpersonal and communication skills
Ability to coordinate care with physician offices
Ability to support departmental personnel and functions

Communication Requirements

Utilize strong interpersonal skills to assist members and coordinate care with physician offices.
Develop written correspondence for members and internal department personnel.
Communicate effectively with team members and stakeholders to support departmental objectives and functions.

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