IT Technical Aid
Job Type: W2 Contract
Contract Duration: 6 Months, Possible Extension
Location: Los Angeles, California 90012
Work Setting: Onsite
- Travel is required to multiple locations throughout the service area.
Pay Rate: $23.00 – $24.75/hr.
Job Description
The IT Technical Aid provides technical support for hardware, software, printers, mobile devices, and other IT equipment. This role assists with troubleshooting user issues, documenting and resolving support requests, performing routine system testing, supporting printer operations, and assisting with the installation, configuration, maintenance, and support of technology devices.
The position also requires strong customer service skills, the ability to follow escalation procedures, and occasional lifting of equipment up to 20 pounds.
Required Skills
- Customer service
- Decision making
- Organizational awareness
- Problem solving
- Oral communication
- Written communication
- Hardware troubleshooting
- Software troubleshooting
Additional Skills
- Oral communication skills
- Experience working with different types of customers
- Knowledge of Dell laptops
- Knowledge of Apple iPads
- Knowledge of Microsoft Suite
- Knowledge of Adobe software
Required Experience
- Two (2) years of highly specialized clerical experience involved in an information systems environment, including:
- Use or installation of desktop software
- Operating high-speed commercial printers
Additional Experience
- At least one (1) year of experience in:
- Customer service support
- Desktop support
- Diagnosing scanner issues
- Diagnosing printer issues
- Diagnosing laptop issues
- Diagnosing desktop issues
- Diagnosing tablet/iPad issues
- Use and setup of iPhone
- MFA setup and support
- Using Microsoft Suite
Education
- High school diploma or equivalent
Additional Education
- A+
- Net+
Additional Information
- Travel is required to multiple locations throughout the service area.
- Must have a valid driver’s license without restrictions.
- Must have access to reliable transportation.
- Live Scan is required.
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