Job Title: Support Specialist
Contract Duration: 4 months, possible extension
Work Arrangement: Remote
Work Hours: 8:00am – 5:00pm (No earlier than 7:00am EST and no later than 8:00pm EST)
Summary
The main function of the Support Specialist is to provide superior customer service to external customers, department staff, and other company employees. This role performs various billing functions, including creating initial billing setup for basic to complex policy plans.
Responsibilities
- Modify and change billing systems based on amendments and renewals.
- Understand basic contract provisions and billing codes to input non-complex billing changes.
- Maintain data integrity and update system databases to contribute to efficient department operations and accurate billing.
- Identify and recommend alternative administration options, negotiate exceptions to established procedures, and research, evaluate, and resolve policyholder and field force requests.
- Participate in installation calls as necessary.
- Provide superior customer service to internal and external customers.
- Answer basic inquiries and respond to written correspondence.
- Communicate and coordinate with appropriate home and field office employees to identify and implement satisfactory solutions.
- Provide administrative support for the customer service department, including but not limited to supply orders, legal indexing, forms mail out, mail and report sorting and delivery, and preparing documents for imaging.
- Create, edit, and proofread letters, processes, reports, presentation materials, and correspondence, often with little direction.
- Gather and analyze incoming inquiries or information to identify and solve problems with little or no precedent.
- Evaluate and communicate information in a clear and professional manner, recognizing when high sensitivity and discretion are required.
Qualifications
- High School Diploma required.
- 0-2 years of experience.
- Demonstrated expertise providing advanced administrative support, including Microsoft Office applications, or an equivalent combination of education and experience.
- Experience managing multiple tasks with different deadlines and goals.
- Insurance experience preferred.
- Data entry experience from any industry is acceptable.
Skills
- Attention to detail, particularly with data entry, applications, and indexing.
- Speed and efficiency.
- Collaborative work style.
- Verbal and written communication skills.
- Customer service and interpersonal skills.
- Multi-tasking abilities.
- Ability to work independently and manage time effectively.
- Ability to keep information organized and confidential.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Ability to input large amounts of data into systems for a significant portion of the workday.
- Ability to use a telephone to communicate with customers.
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