Business Analyst
Job Type: W2 Contract
Contract Duration: 12 months
Location: Dunwoody, Georgia 30346
Work Arrangement: Hybrid
- On-site expected at least 3 days per week
Pay Rate: $68.00 – $71.00/hr.
Job Summary
The Business Analyst will lead detailed gap analysis across API-driven workflows and channel integrations, focusing on identifying breakdowns in how data flows between systems and is delivered across channels. This role will define and analyze end-to-end API flows, system interactions, and platform dependencies to map current versus future state, uncover gaps in connectivity, data consistency, and delivery, and develop clear, actionable requirements.
The role includes analysis across interconnected platforms, including CMS, translation systems, APIs, and delivery layers, to ensure alignment, accuracy, and proper data propagation across the ecosystem.
Education & Experience
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 5–8 years of Business Analyst experience at the mid-to-senior level
- Proven experience leading end-to-end business analysis efforts across projects
- Strong experience conducting detailed gap analysis across systems, APIs, workflows, and platforms
- Experience working in IT environments with integrated systems and service-based architectures
- Experience across the full project lifecycle, including discovery, requirements, validation, and delivery support
- Experience analyzing web applications leveraging SSR frameworks such as Angular, APIs, and CDN-based delivery
- Experience performing analysis across multiple enterprise platforms and SaaS systems
- Experience analyzing REST and GraphQL API behavior, including query structure, request/response patterns, and schema design
- Experience with OpenSearch or similar search/indexing platforms, including query behavior and indexing concepts
- Experience with Angular applications, including hydration behavior and client-side/server-side caching
Skills & Competencies
- Strong gap analysis capabilities across systems, integrations, and workflows
- Working knowledge of APIs, service layers, and system-to-system connectivity
- Ability to analyze data flow across backend services, application layers, and frontend delivery
- Understanding of web application architecture, including SSR, Angular, and CDN/caching behavior
- Ability to identify issues related to content delivery, caching inconsistencies, and environment differences
- Ability to analyze cross-platform workflows and integration points across third-party systems, including CMS, translation systems, APIs, and delivery layers
- Proven ability to independently lead analysis workstreams and drive clarity in ambiguous environments
- Expertise in current-state and future-state process mapping with strong attention to detail
- Ability to produce clear, structured requirements and documentation
- Strong communication and stakeholder facilitation skills
- Working knowledge of REST API and GraphQL API query behavior, including differences in resolution, schema contracts, and response structure
- Familiarity with OpenSearch or similar search/indexing platform query behavior and search relevance analysis
- Understanding of Angular hydration behavior and caching strategies, including browser, CDN, and application-level caching
Major Responsibilities
- Lead end-to-end business analysis activities across projects
- Own and deliver comprehensive gap analysis across systems, APIs, platforms, workflows, and data flows
- Map and document current state versus future state, including system interactions and dependencies
- Conduct gap analysis across interconnected platforms, including CMS, translation systems, APIs, and delivery layers between different channels
- Analyze and document end-to-end delivery flows, specifically with omnichannel solutions
- Identify breakdowns in API behavior, system connectivity, data flow, platform configuration, and content delivery
- Evaluate how SSR versus client-side rendering impacts data accuracy and delivery behavior
- Assess platform behavior and integration points to identify configuration gaps and inconsistencies
- Work with engineering teams to validate system behavior across APIs, services, frontend layers, and delivery mechanisms
- Facilitate stakeholder sessions to clarify requirements and uncover gaps across systems and platforms
- Ensure requirements account for integration nuances, edge cases, and delivery dependencies
- Support testing by ensuring coverage of integration scenarios, dependencies, and failure paths
- Identify risks related to system gaps, data inconsistencies, platform behavior, and delivery issues, and manage escalation as needed
- Conduct gap analysis on REST API and GraphQL API behavior and queries, including schema alignment, resolution consistency, and response structure across services
- Analyze OpenSearch or similar search/indexing platform behavior and query patterns to identify inconsistencies or coverage gaps
- Assess Angular application behavior, including hydration timing and caching layers, to identify gaps affecting data accuracy or performance
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