Job Title: Product Service Engineer 2
Location: Tucson, AZ (On-Site)
Job Type: Contract (24 Months)
Expected Hours per Week: 40 Hours
Schedule: Monday-Friday, 9:00 AM – 5:30 PM
Pay Range: $35.00 – $40.00/hour
Job Description: Our client is seeking a Product Service Engineer 2 to support MineStar Detect technologies by providing product validation, technical troubleshooting, application support, and continuous product improvement initiatives. This role plays a key part in enhancing product quality and customer experience through problem-solving, project management, and collaboration with internal teams and external customers in industrial and mining environments.
Key Responsibilities
- Support continuous product improvement initiatives for MineStar technology offerings.
- Validate products and investigate technical issues, defects, and application concerns.
- Troubleshoot and diagnose software and hardware-related problems.
- Provide technical support to internal teams and external customers.
- Manage and coordinate project-related activities and stakeholder communications.
- Gather, analyze, and synthesize data from multiple sources to support business decisions and recommendations.
- Collaborate with global teams through virtual and in-person interactions.
Required Qualifications
- 2-4 years of relevant engineering, product support, or technical service experience.
- Associate degree with relevant experience or a Bachelor’s degree in a related field.
- Project management experience.
- Experience supporting technology in an industrial or production environment.
- Product support experience with strong technical troubleshooting capabilities.
- Knowledge of data gathering, analysis tools, and decision-making processes.
- Strong communication, problem-solving, relationship management, and customer service skills.
- Ability to work effectively with internal and external stakeholders.
- Must be local to the Tucson, AZ area and within approximately 40 miles of the Tucson Mining Center.
Preferred Qualifications
- Bachelor’s degree in Engineering or a related technical field.
- Field service or field support experience.
- Mining industry experience.
- Experience supporting MineStar technologies or similar industrial technology solutions.
Why This Role?
- Contribute directly to product quality and customer satisfaction for innovative mining technology solutions.
- Work with global teams and gain exposure to international operations and stakeholders.
- Develop expertise in product support, troubleshooting, project management, and continuous improvement.
- Support technologies that play a critical role in mining operations worldwide.
Work Environment
- 100% onsite position located at the Tucson Mining Center in Arizona.
- Standard office environment with occasional exposure to mining field sites.
- Travel may be required up to 25% domestically and internationally, including Australia, North America, and South America.
- Personal protective equipment will be provided for mine site visits.
- MSHA certification is required for mine visits, and training/certification costs will be covered.
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