Job Title: Affiliate Program & EPP Operations Specialist
Location: Hybrid – 4 days in office, 1 day remote
Schedule: Full-time
Top Skills Required
- Data Compilation
- Reporting
- Process Automation
- Vendor Management
Key Responsibilities
Affiliate Program Operations & Compliance
- Fraud Detection & Prevention: Review bi-weekly fraud reports, investigate suspicious orders, and suppress fraudulent transactions to prevent incorrect commission payouts.
- Commission Accuracy: Manage transaction inquiries to resolve tracking discrepancies and ensure accurate commission payments.
- Financial Integrity & Reconciliation: Oversee invoicing and missing SKU files to correct attribution issues and ensure proper payouts across Lines of Business (LOBs).
- Returns & Cancellations Management: Maintain and update return process scripts to prevent commission payments on invalid orders.
Process Automation & Vendor Management
- Affiliate Vendor Automation (Rakuten): Maintain automation processes, including API data ingestion and transmission of cancelled/returned orders.
- EPP Vendor Automation (NextJump & Perkspot): Support automation for EPP partners, including program implementation parameters and SKU-level order data transmission.
Reporting & Analytics
- Dashboard Maintenance: Build and maintain dashboards for traffic, conversion, spend, and sales reporting at channel and publisher levels.
- Data Compilation: Manage core reporting processes and spend compilation.
- Campaign Analysis: Conduct ad-hoc analysis for major campaigns (e.g., flagship launches, holidays) and provide insights on performance trends.
- Offer Communication: Source offers from internal systems and draft weekly communications for EPP and Affiliate vendors.
Cross-Functional Collaboration
- Partner with marketing, e-commerce, and EPP teams to integrate affiliate marketing into broader campaigns and product launches.
Qualifications
- 1–3 years of experience in digital marketing, affiliate management, or data analysis (agency or tech/media experience is a plus).
- Strong analytical skills with proficiency in Excel/Google Sheets; SQL knowledge is a plus.
- High attention to detail and ability to manage complex data sets and financial reconciliation.
- Familiarity with affiliate platforms (e.g., Rakuten) or Employee Purchase Programs preferred.
- Excellent written and verbal communication skills for internal and external partner communication.
- Proactive, self-starter with ability to manage multiple priorities in a fast-paced environment.
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