Job Title: Administrative Coordinator
Location: Boston, MA
Job Type: W2 Contract
Expected hours per week: 40 hours
Schedule: Hybrid
Pay: $28 an hour
Job Description:
This role supports a university disability services team by coordinating a peer notetaking program for students who require academic accommodations. The Peer Notetaking Coordinator serves as the primary contact for students and peer notetakers, managing recruitment, onboarding, communication, recordkeeping, and payment setup while ensuring timely support during a high-volume period. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable managing multiple administrative tasks using spreadsheets and various systems.
Key Responsibilities
- Recruit, assign, and onboard Peer Notetakers for students with approved accommodations.
- Serve as the primary point of contact for students and notetakers, responding to inquiries and providing ongoing support.
- Maintain accurate student and notetaker records within the AIM (Accessible Information Management) system.
- Track program activity and manage data using spreadsheets and administrative systems.
- Coordinate hiring and payment setup for Peer Notetakers through the Buy2Pay system.
- Monitor outstanding tasks and follow up with students and notetakers to ensure timely completion.
- Troubleshoot issues, address concerns, and escalate complex matters when appropriate.
- Manage multiple priorities during peak periods while maintaining excellent customer service.
- Protect the confidentiality of student information and ensure compliance with privacy requirements.
- Support the overall administration and day-to-day operations of the Peer Notetaking program.
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