Job Title:
Audience Management Contractor
Location:
Cupertino, CA
Job Type:
Full-time, 6-months, On-Going Contract, W2
Schedule:
Monday – Friday, Remote
Pay Range:
$62.67 per hour
Visa sponsorship is not available now or in the near future.
Job Description:
Key Responsibilities
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Build, configure, and maintain standard and custom audiences across audience management platforms.
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Create and manage manual directory groups to support complex audience segmentation requirements.
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Set up, manage, and audit content structures and user permissions across collaboration and content management platforms.
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Process and fulfill audience, access, and permission requests across multiple systems.
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Monitor support channels and serve as the primary point of contact for audience-related inquiries.
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Investigate and troubleshoot user access, permission, and audience configuration issues.
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Escalate complex technical issues and high-impact requests when necessary.
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Maintain comprehensive inventories of audience groups and their deployment across systems.
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Consolidate existing documentation into structured instructional guides and operational resources.
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Develop standardized request intake forms and self-service workflows to improve operational efficiency.
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Support ongoing efforts to streamline audience management processes and reduce manual intervention.
Requirements
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Experience administering user access, permissions, security groups, or audience management within a multi-system environment.
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Experience handling access requests, governance controls, and operational support activities.
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Strong understanding of data privacy, confidentiality, and people-data governance principles.
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Demonstrated experience diagnosing and resolving access-related issues and permission discrepancies.
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Proven ability to create clear documentation, standard operating procedures, process guides, and workflow instructions.
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Experience supporting cross-functional stakeholders and responding to high-volume operational requests.
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Strong organizational skills with the ability to manage multiple priorities simultaneously.
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Excellent written and verbal communication skills.
Preferred Qualifications
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Experience with audience management or segmentation platforms.
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Experience administering Box, SharePoint, or other enterprise content management systems.
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Familiarity with directory services such as Active Directory, Azure AD/Entra ID, LDAP, or similar environments.
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Experience supporting large-scale retail, field operations, or enterprise business organizations.
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Exposure to workflow automation, self-service enablement, or operational process improvement initiatives.
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Knowledge of collaboration platforms and enterprise communication tools.
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Experience working with emerging AI-enabled workplace technologies.
Skills
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Audience Management
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User Access Administration
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Permission Management
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Group & Directory Administration
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Audience Segmentation
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Access Governance
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Data Privacy & Compliance
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Troubleshooting & Issue Resolution
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Process Improvement
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Documentation Development
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SOP Creation
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Stakeholder Support
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Business Operations Support
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Content Access Management
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Request Intake & Workflow Design
Education
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Bachelor’s degree in Information Systems, Business Administration, Information Technology, Operations Management, Communications, or a related field preferred.
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Equivalent combination of relevant professional experience and education will be considered.
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