Business Analyst 1
| Summary: The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management. Job Responsibilities: • Receive and process customer orders through various channels • Verify order details, including product specifications, quantities, and delivery requirements • Ensure orders are entered into the system accurately and promptly • Track orders from placement to delivery, ensuring timely fulfillment. • Monitor order status and communicate updates to customers and internal teams. • Resolve any discrepancies or issues related to orders. • Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns. • Provide clear and accurate information about order status, shipping times, and delivery options. • Build and maintain positive relationships with customers. • Coordinate with inventory and warehouse teams to ensure product availability. • Identify and address potential stockouts or delays that may impact order fulfillment. • Maintain accurate records of all orders, including order history, modifications, and customer communications. • Generate reports on order volume, processing times, and customer satisfaction metrics. • Analyze data to identify trends and areas for improvement. • Ensure compliance with company policies, procedures, and legal requirements related to order management. • Conduct regular audits to verify the accuracy of order processing and documentation. Education/Experience: |
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