Title: Product Service Engineer
Location: Mossville, IL
Details: 12-month contract with ongoing need, opportunity for direct hire, fully onsite role
Pay Rate: $43.00 – $46.00/hr. with benefit inclusions
Job Summary
This role serves as the initial point of contact for dealers and internal representatives supporting equipment upgrades with modern connectivity technology, with a primary focus on mining applications. The position plays a critical role in enabling hardware deployments and subscription-based solutions by delivering reliable connectivity support, ensuring successful implementation, and providing clear technical communication to internal and external stakeholders.
Responsibilities
- Act as first-line support for dealer and internal inquiries related to connectivity solutions for mining equipment.
- Support equipment upgrades by coordinating, validating, and enabling connectivity technologies aligned with current solution offerings.
- Respond to and resolve open technical items raised by customers, dealers, or internal representatives in a timely manner.
- Proactively identify potential issues, data gaps, or implementation risks and recommend corrective actions.
- Gather, analyze, and report relevant data to support connectivity performance, solution adoption, and customer outcomes.
- Communicate technical information clearly to both technical and non-technical stakeholders to support successful solution deployment.
Years of Experience and Education
- Experience: 5–7 years of relevant professional experience
- Education:
- Bachelor’s degree in a technical field required
- Associate degree accepted with 7+ years of relevant experience
- Master’s degree requires a minimum of 5 years of experience
- Internships: Not accepted as qualifying experience
- Relevant Background: Experience supporting or managing mining equipment upgrades, specifically connectivity-related solutions
Skills Required
Core Skills:
- Decision Making and Critical Thinking: Ability to analyze complex situations and make informed, productive decisions.
- Attention to Detail, Data Gathering, and Reporting: Strong capability to collect, interpret, and report technical and operational data.
- Implementation: Proven experience implementing technical solutions and supporting end-user adoption within an organization.
Technical Skills (Required):
- Dealer-based connectivity solution support experience
- Mining product or mining technology experience
Soft Skills (Required):
- Clear, precise technical communication across multiple stakeholder groups
Additional Skills (Desired):
- Prior customer or dealer support experience
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