Business Program and Product Management Specialist
Location: Dearborn, MI – Hybrid (4 days onsite per week)
Job Type: W2 Contract
Overview
Our client is seeking a Product Manager to support strategic initiatives within their payments platform. This role focuses on product management, AI-driven automation, and data analytics, driving improvements across operational workflows and checkout/payment experiences.
The ideal candidate brings a strong mix of program management, technical product ownership, and data-driven decision-making, along with experience working cross-functionally across engineering, operations, and external partners.
Key Responsibilities
- Lead end-to-end program planning and execution for payment-related initiatives, ensuring delivery within scope, timeline, and budget
- Drive AI and automation initiatives to streamline manual operational workflows and improve efficiency
- Partner with product, engineering, and external payment vendors to ensure smooth execution and alignment
- Create and maintain data dashboards (Power BI or similar) to track KPIs and communicate progress to leadership
- Analyze and configure complex operational and transactional data to identify trends, issues, and improvements
- Serve as a subject matter expert in payments and checkout flows, ensuring a seamless customer experience
- Identify technical, operational, and financial risks and develop mitigation strategies
- Communicate clear, data-driven updates to stakeholders and leadership across multiple teams
Required Skills & Experience
- 6+ years of IT experience, including 3+ years in Program or Project Management
- Strong background in Product Management
- Experience defining user stories, managing product backlogs, and working in tools like Jira
- Experience with automation (AI tools, workflow optimization, or process improvement initiatives)
- Strong experience with data analytics and dashboards (Power BI or similar tools)
- Ability to analyze complex data sets and translate insights into actionable business decisions
- Proven ability to work cross-functionally in a fast-paced environment
Preferred Experience
- Experience working with payments, billing systems, or financial platforms
- Familiarity with:
- Payment gateways (e.g., Stripe)
- Digital wallets and transactional systems
- Fraud monitoring or checkout optimization
- Experience improving customer checkout or e-commerce conversion flows
Education
- Bachelor’s Degree required
- Master’s Degree preferred
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