Job: Client Support – Associate
LOCALS only
Pay: $30/hr (W2 only)
Location: Everett, WA 98203
Employment Type: Full Time – 3-month contract to Hire
Work Schedule
- Initial: Monday–Friday, 8:00 AM – 5:00 PM
- After ~45 days:
- Monday, Wednesday, Friday: 8:00 AM – 5:00 PM
- Tuesday & Thursday: 10:00 AM – 7:00 PM
Seeking local candidates within commuting distance of Everett, WA.
Description
This onsite role supports US Foods as a Client Support Associate (IT Specialist) providing frontline technical support across corporate and distribution center environments. This is a Tier 1–Tier 2 support role, targeting hands-on IT support professionals (avoid senior/overqualified candidates).
Job Summary
- Provide frontline IT support across hardware, software, and enterprise systems
- Troubleshoot and resolve day-to-day technical issues
- Support onboarding, device setup, and employee support
- Act as a customer-facing IT resource onsite
Responsibilities
- Handle Tier 1–Tier 2 support tickets (password resets, access, device issues)
- Manage Active Directory (access + password management)
- Image and deploy new laptops/desktops
- Troubleshoot desktops, laptops, printers, scanners, and mobile devices
- Support ERP systems and internal applications
- Assist with network troubleshooting (routers, VPNs, connectivity)
- Work with firewalls and basic network/security troubleshooting
- Support Windows operating systems (Windows 7+) and Microsoft tools
- Assist with onboarding/offboarding and equipment setup
- Support warehouse/distribution technology needs when required
Required Experience
- 3–5 years of IT support (Tier 1–Tier 2 only)
- Strong experience with:
- Active Directory (access + password management)
- PC imaging and device deployment
- Hardware troubleshooting (laptops, desktops, scanners, printers)
- Windows OS support (Windows 7+)
- Experience with ERP systems (plus)
- Basic networking experience:
- Routers, VPN troubleshooting
- Exposure to firewalls
- Familiarity with Cisco networking environments
- Strong customer service and communication skills
Preferred Experience
- Salesforce support
- Distribution center or warehouse IT support experience
- Networking fundamentals (LAN/WAN, TCP/IP)
Education & Certifications
- Not required
- CompTIA A+, Microsoft certifications are a plus
Additional Details
- Onsite: Yes (Everett, WA)
- Interview Process: 2–3 rounds (Teams)
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