CMS Technical Support Specialist
Location: Augusta, ME (Home Base)
Work Model: 100% Onsite with Extensive Statewide Travel
Employment Type: W2 Contract
Compensation: Up to $34
About the Role
Epitec is seeking a CMS Technical Support Specialist to support a major statewide technology implementation initiative across Maine. In this role, you will provide hands-on technical support, user assistance, troubleshooting, and training support as a new case management system is deployed across court locations throughout the state.
This position is ideal for a technology professional who enjoys working directly with end users, solving problems in real time, and helping organizations successfully navigate large-scale technology transformations.
Important: Travel is required to court locations throughout Maine. Candidates must be located within approximately one hour of Augusta, ME.
Top Skills Needed
- Troubleshooting and supporting end users
- Strong customer service and communication skills
- Experience with Microsoft products and desktop support
Key Responsibilities
- Provide timely, accurate support for system and technology-related questions
- Serve as a primary point of contact for technical support and services
- Deliver onsite support during implementation activities at court locations statewide
- Assist users with system navigation, troubleshooting, and issue resolution
- Investigate technical issues, determine root causes, and implement solutions
- Support desktop computers, peripherals, and related technologies
- Identify potential system limitations and communicate findings to project teams
- Evaluate user proficiency levels and training needs
- Document support activities, resolutions, and technical information for future reference
- Communicate project and issue status updates clearly and professionally
- Follow established quality standards and support procedures
- Ensure backup processes and technology resources are functioning effectively
- Recommend technology solutions, hardware, software, and related equipment when appropriate
- Collaborate effectively with technical teams, project stakeholders, and end users
Required Qualifications
- Experience providing technical support in a customer-facing environment
- Strong troubleshooting and problem-solving abilities
- Experience supporting Microsoft products and desktop environments
- Excellent written and verbal communication skills
- Ability to work independently while collaborating within a team environment
- Strong organizational and documentation skills
- Ability to learn new technologies quickly and support users during system transitions
- Valid ability to travel extensively throughout the state of Maine
Preferred Qualifications
- Experience supporting software implementations, migrations, or technology deployments
- Experience conducting user training or providing instructional support
- Knowledge of case management systems or government/court environments is a plus
Additional Information
- Home base is the Augusta, Maine area
- Travel is required to multiple locations throughout the state
- Local candidates within approximately one hour of Augusta, ME will be considered
Apply today through Epitec to be part of a statewide technology modernization initiative and help users successfully adopt critical new systems.
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